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Business Profile

Hair Salon

Ame Salon and Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this salon on Sunday, February 27, 2022 to purchase a $150 certificate for a specific "Rest on Water" floating water treatment as a gift for a friend. The salon confirmed that they provide this service by phone, but they do not in fact have the equipment to provide this service even though they continue to advertise it. My friend has not been able to use this service because it does not exist. I have spoken with Spa manager 5 times in an attempt to resolve, but she continues to tell me that they do not have this service any longer (though they continue to falsely advertise for it). I simply want a refund for purchasing a service that does not exist. Here is marketing page that does indicate at all that this equipment is broken and is not being fixed and cannot be utilized: **********************************************************************************

    Business Response

    Date: 12/21/2022

    *** ******* *******,

    Thank you for letting us know that there is a complaint submitted to the BBB.  This complaint has been addressed and the final resolution took place on 11/9/22 .  The customer ***** ************ has been refunded the full amount of the gift card purchased.  

    See attached refund transaction.  If you would like more information please let me know. Please advise if there is anything else that needs to be done on our part.  

Ame Salon and Spa is NOT a BBB Accredited Business.

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