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Business Profile

Petroleum Products

Jacobs Petroleum Products Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Petroleum Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered home heating oil to fill my tank. It would only take 375 gal to fill full. I asked for 400 gal when I was told it would be a week out for delivery, that way I could assure my tank was filled. You only pay for the amount taken. Delivery came a day later. The driver dipped the tank reading showing it would only need about 370 gal or less to fill. He pumped fuel and gave me a slip charging me for 400 gal at 3.75$ a gal. I was quoted 3.75$ for less than 400 gal and discounted price of 3.70 for 400 gal or more. So first I was charged the wrong price. Then I dipped the tank, my tank is not full. I did not receive 400 gal, the tank would not have taken it. So not only did the driver spill oil all around my outside tank he over charged me for heating oil I did not receive. I called jacobs petroleum and they told me the price was wrong and the would look into the fuel amount. They would hold my check till at minimum the price was corrected. Never heard back and they cashed my check as quick as possible. Call second time spoke with the customer service manager she said she would find out what was going on, and needed to speak with the driver and whoever took my order. Was told give her a few minutes and she would call back. It’s been two weeks now and they have never called back. We are talking about paying over 100.00 in fuel I never received.
    By the way the driver stopped pumping the fuel, the truck pump did not shut off showing proof I did not receive the 400 gal. Also on my billing slip he wrote tank whistle under measurements because he did not dip the tank when he stopped pumping, not the truck pump shutting off at the programmed 400 gal.

    Business Response

    Date: 11/27/2023

    Spoke to customer and gave him a $50 credit for the price issue.  Everything else was resolved.  

    Customer Answer

    Date: 11/28/2023

    After receiving a phone call from Mike the Controller with Jacobs petroleum, all concerns and grievances were discussed and addressed. He was very professional and pleasant to speak with.  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* ******

Jacobs Petroleum Products Inc. is NOT a BBB Accredited Business.

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