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Business Profile

Roofing Contractors

Bachman's Roofing, Building & Remodeling, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/31/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Name is ******* ********, and I am sending this complaint on the request of my mother, ***** ******** for a roof that she had done around the week of April 21st 2025 all the way to the following week. Our home is the address I provided. Looking at my text history, they started on the 21st, and were shut down by the city for lacking permits on the 22nd. They took a week to get the permits figured out and finally came back to finish the job. However, this complaint is because we cannot get ANYONE here to actually inspect the finished job, look at some minor damage done by the roofers, and cut a final check. We think ********* is afraid we are going to sue them or present some overly expensive damages, but all they did was break a few wooden fence planks, chip our sidewalk, and crack some outside glass. It's nothing that crazy, but they refuse to come here and just negotiate anything. We are NOT asking for anything free, and genuinely not even after compensation. At most we'd like some money off to just fix our neighbors fence planks and then cut a final check. My mother is freaking out about possibly getting late fees, and we have been chasing after **************** employees for 2 weeks now. They keep saying they will come over, and then nobody shows up. What kind of professional company is this? We have both emails and phone-calls of us trying to just get this wrapped up. ***** just never shows ***** mom is stressed beyond belief, and her stress is getting me nuts. I am going to follow this up with a message to the State Attorney General too, because this is just getting ridiculous at this point. How can a licensed contractor act so unprofessional? Come here, inspect the roof, inspect the very small damages, negotiate some money off to fix said damages, and get your very large check for thousands of dollars. Do you guys just not want money? Are you going to try and charge us BS late fees? We don't understand what their problem is.

    Business Response

    Date: 06/20/2025

    Please see attached customer satisfaction letter

    Customer Answer

    Date: 06/20/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My mom seems satisfied as well. It took a little bit of pushing, but everything is wrapped up and they resolved the minor damages in good faith. 

    I hope the business can learn from this and provide better services in the future to their customers. They're like 80% of the way to being great, they just need better lines of communication or a dedicated customer service employee. 

    Regards,

    ******* ********


  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/7/2024 we contracted with ********* Roofing to do a roof and interior repairs, due to storm damage. The roof was completed, the end of April, so not timely. Then they said they needed 2 rainstorms before they could complete the interior. Again, ***********************, the representative was contacted and he said he would call back in a few days after speaking with the interior guy. Again he was contacted a week later, and we got an email stating the no longer wanted the interior work. This has been months of wasted time, lost revenue and heartache. We contacted Mr. ******* boss who said, oh well you don't have a contract, it was just to help the insurance company. What a load of c*** that is. The website states roofing and interior work, let us do your whole job we were told. They were given the contract because they could do the entire job!!

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After meeting with estimator *************************** from Bachmans I decided to hire them to replace roof. **** assured me of only highly qualified employees whom are *** trained with proper installation techniques would be doing my roof. "we do not use sub's" per ****. Roof was done 18th of August, 2023 and sad to say this install is a train wreck. The Mrs. was home at the time as I had to work, she called me to say how awfull the drip edge looked. I went up on the roof the next day to inspect and was overwhelmed with all the mistakes I saw. I took close to 50 short videos and 200 plus pictures.I had a local home inspection company access the install of the roof and their 6 page report is concerning. After the inspection and per their reccomendation I had a roofer with 40 plus years experience evaluate the shingle install and his report was equally alarming with basically stating I can expect issues in 3 to 6 years from now. I decided to have independent people evaluate the roof to prove to me there is no bias. I was in touch with **** **** from Bachmans, emailed him a bunch of my videos( 20-55 seconds long each) and a few pictures with hopes of getting his opinion. Of course he would not email his opinions on the vids, disscredit his company I guess. He did email me with annoyance, :"stop sending me all these vid's, I will not comment on them" **** **** did stop down my house the 19th of October, did not go up on the roof though, said he would like to fix the drip edge and shingle overhang, think he said he could fix the valleys, reshingle and all, fix the 2 nails per shingle and over-driven nails and nailing above 'nail-zone' issues. Also removing nails that punctured crown moulding( 121 years old it is) filling holes, painting and/or replacing crown moulding that is too damaged? " I am sure we can get crown moulding around here" Fixing the drip edge and shingle over hang I can see, Fixing the improper valleys, overdriven nails, lack of nails, nails above nail-zone and shingles rolling over 19/12 to 5/12, This is not feasible at all. rip-off and re-do is only fix for best results. All I ever wanted is a roof to last, worry free for 25 years plus. Note: prior roof placed in 1996, no issues, looked great, installed properly, had another 7-10 years life. I truly feel like I was mislead by ****, I compare ***'s installation instructions, nail placement details, rake details, technical advisory bulletins and *** Pro Field Guide 2.0 installing shingle valleys, I see NO COMPARISON when looking at the shingle instal I was given. I ask, *** training?? Lipstick on a Pig is all I received. note: I did email **** **** today, questions he never answered listed as such; Why? only 2 nails per shingle? Nails 'above' strike-zone? 20" space between nails on many? 70% plus over-driven nails pushed 80% thru shingle? Nails in valley center? Why did ******** say "You'll get used to it" ?? I am not. Why did Alex tell me with conviction he knew proper use of air nailer when I questioned him about hitting voids or over-driving nails??

    Business Response

    Date: 12/11/2023

    December 11, 2023

    Dear *** *****, 

    We are in receipt of your letter dated December 6, 2023.

    On November 15, 2023, I received an email from *** ****, regarding the installation of his roof. At that time, he provided me with a punch-list of items he would like repaired. I have reviewed his list with **** ****, Director of Operations. *** **** has agreed to repair items 1-10, number 11 can be reviewed with *** **** in person. 

    I will be reaching out to *** **** to schedule a time for *** **** and a repair-crew to visit his home and make the agreed upon corrections. Once all of the corrections have been made, we will schedule a roof inspection with a *** representative. 

    Sincerely,

    Risk Manager
    Bachman’s Roofing Building & Remodeling Inc

Bachman's Roofing, Building & Remodeling, Inc is NOT a BBB Accredited Business.

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