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Business Profile

Sales

Operation Two Alpha

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a rifle from Operation Two Alpha over the phone. Their original description: "Custom made, but there are no markings to tell us by whom. No box or case. Pretty good condition and clean bore." Actual rifle received has a crack in the stock (not "pretty good condition". Bore of the barrel is rusty with pitting (not "clean bore"). They have not answered multiple phone calls or texts. I informed them yesterday by text I would be filing a complaint today and now get a recording that they are no longer accepting calls. Pictures attached of crack in stock with a needle inserted to show width. Cleaning patches covered with rust from the "clean bore". Rifle was also listed as 50 caliber but is 54 caliber. I estimate $150 to repair and refinish the stock. To ream the barrel out to 58 caliber will cost $215.

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: July 1, 2022 Amount Paid: $969.75 What the business committed to providing you: ***** (pistol)Nature of Dispute: Filing a report to utilize everything tool I can use to get my money back Whether or Not The Business Has Tried to Resolve Problem: They told me they would send a refund at first but went back on there word and told me they will not send me a refund after sending back the ***** Account Order or Tracking ************* **** **** **** **** **** ** ____________________________________________________________________________________Hello, I recently bought an ***** for $969.75 from a seller (OperationTwoAlpha) on July 1, 2022. I received the weapon a week later at my FFL dealer and could not receive the weapon due to complications. I contacted the seller ( ******) and he instructed me to send the gun back and he will charge me a $100 restocking fee and will refund me the remaining balance. I sent the weapon back on July 22 2022 and hopes of receiving my refund like the seller stated ( mind you I have all the documentation proof from the seller saying he will agree to a refund). A week has gone by and I have not had any type of communication from the seller so I left a 3-star ****** review and a few hours later received an email from the seller (******) that he will not be offering me a refund because he changed the restocking fee to $1000.00 and that I now owe him money. The seller is refusing to send me back a refund after he acknowledged he received the weapon back and told me I'm out of luck and did this to myself all because of an honest review I'm entitled to. I bought this weapon on a gun bidding site ( *********.com) Please help me out in some way because $967.75 is a lot of money. Had I known the ****** was going to never refund the money I would have kept the weapon.

    Customer Answer

    Date: 09/20/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Operation Two Alpha regarding complaint ID ********.

    Regards,

    *************************

Operation Two Alpha is NOT a BBB Accredited Business.

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