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Business Profile

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Complete Street Performance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hello. I ordered a spring from this site. I did not receive the parcel, but the seller claims that I received it. I have cameras in my store and I can show all the evidence that I did not receive this package. now i lost money and did not receive a spring.order #***** Order total:$479.99 USD Date placed:Sep 30th 2022 Payment method:Affirm

    Business Response

    Date: 11/15/2022

    Customer ordered the product, it shipped, then he asked if it fit his car we said it was not listed as such.  He said he'd try it on his car and I informed him that if it is attempted to be installed, a return will not be possible.  The package was delivered and signed for (attached proof of delivery), but the customer now claims he did not receive it.  We opened a claim and to this date it appears the package is confirmed delivered.  Customer opened a dispute and lost.  We told him if the carrier takes responsibility for it, we will refund him.  He asked us to resend parts ahead of time that were not listed as fitting his car.

    The customer then started making comments that got very suspicious.  Saying how his friend just got the same springs and they fit his car (perhaps the ones we shipped?) and about how he has million dollar cars, yet had to finance a $400 part with Affirm.  This does not add up to me.  So I just sent the tracking information I had to Affirm and have to rely on their decision.  

    We did keep the shipping claim opened.  If ****** (the carrier) comes back and says they lost it, we will refund.  They have not at this point.

    Andrew Z**********
    Owner

    Business Response

    Date: 11/22/2022

    I'm rejecting your rejection as it is signed for with no delivery exception shown.  Contact your homeowner's insurance and file a stolen claim with them.  We are done here.

    Andrew

    Customer Answer

    Date: 11/23/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    I didn't sign anything. And its not done. Next step step is my lawyer. Your choose very wrong person for do your tricks. I didn't received my package I need my money back or my item. 

    Regards,

    ***** *******

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** ORDER DETAILS Order date:Aug 19th 2022 Order total:$347.69 Payment method: ****** I have purchased a lift kit park online order though CSP racing online store based on description of part for ******* ***** ****. I received the part and installer confirmed lookin at the part that this part will not work for AWD truck. So sent email to store for return and refund of part. I did not install the part and its ready for return. The owner, Andrew Z******** is not providing RMA details but saying its custom ordered so we will charge restocking fee even though its not installed. I do not agree that this part is custom as i just picked the part listed online with very minimal description. It was difficult to confirm as its said lift kit was for 2022 ******* ***** ****. Apparently it does not work for AWD. So i want this to be returned and refunded ASAP. They are knowing delaying the response and provide me an RMA. Ethics and integrity of this company is at question now as they as for no reason looking to deduct 30% restocking fee which is not genuine as i did not open parts nor used them. Am not at fault for doing business as repeat customer So please have justice to get this returned and refunded ASAP.

    Business Response

    Date: 09/28/2022

    Per ***** ****, this kit is made specifically for the AWD  model as the customer has.  His installer appears to be incorrect.

    The customer is welcome to return the part, however there is a restocking fee that he agreed to at check out unless the item is deemed defective, which in this case it is not.  The customer misunderstands that the restocking fee can by UP TO 30%, but in this case, if it is unused, it would likely only be 10% to cover our shipping costs.  When explaining the restocking fee to him I always tell all customers that until inspection is completed we will not know how much the restocking fee will be - unfortunately I don't believe the customer read that part.

    I have informed the customer that his installer appears to be incorrect, and have also let the customer know he misunderstood the restocking fee. 

    Andrew Z*********

    Owner

    Customer Answer

    Date: 10/13/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:business has wrong perspective. I ordered for AWD model and the part received was not suitable. I returned the part already by ***. Andrew the business owner has been given tracking number. They need to refund the amount ASAP. If they want $10 fee am ok but no more conversations other than issuing refund . I will not any further business with such companies where there is customer friendly policies. 

    parts returned and reached destination per RMA from business I need refund to my original form of payment. ASAP.

    Regards,

    *************************************

    Business Response

    Date: 10/14/2022

    We have reached out multiple times to the customer to let him know that we would settle this up, but can not settle it with his dispute opened.  Once that is dropped, we'll refund minus the original $10 shipping we paid.  Again, this part is ONLY made for AWD and the customer is mistaken.

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