Reviews

Review Details

• Review fromKaieem W

  Date: 10/04/2024

  1 star
  The washer machine in my building breaks every week. A couple weeks ago, the machine just ended up soaking all the clothes without washing or rinsing so I had a pile of wet clothes that wouldnt dry. I put a request in for that. A week later it looks like it works again then the washing machine doesnt start at all. I then later get an email saying someone came to fix it and didnt see an issue. Did they even check to see? What kind of service is this?Now its been weeks at this point and my building doesnt have a washer. They said they would come back out to check in 1-3 days, its been over a week.I hope my complex drops yall.

• Review fromDerrick W

  Date: 07/01/2024

  1 star
  Unprofessional, unresponsive, and consistently liars...A dryer needed service our development 3 weeks ago to no avail, it's July 1st 2024 and the dryer is still out of order!!

• Review fromBenjamin B

  Date: 11/07/2023

  1 star
  Terrible company. The company provides a washer and dryer for the apartment building I’m renting from. We have had multiple issues with this company and have come away exhausted and discouraged. Firstly their efforts to maintain the machines has been awful. We’ve gone months without the machines working properly. During one of these periods I attempted to use one of there laundromats near by. I attempted to purchase a laundry card at the location only to have my payment be eaten and no card to be issued. I attempted to contact Caleco multiple times and have never been offered a refund. Most recently, they removed the washing stating that it was broken, it wasn’t. We went another month without being able to do our own laundry. When they finally replaced the machine they raised the prices 30%. I’m absolutely disgusted with this company and the fact that my only recourse is this speaks to how warped they are.

• Review fromRussell G

  Date: 06/22/2023

  1 star
  Their washers smell and so does the company. They do not sanitize or clean their washers or dryers. The local school system has failed them. Their customer service agents are as useless as their washers. The customer service agents can't read. I told them that the broken dryer was located on the first floor. I was asked what floors the first floor is located between. What a bunch of dummies. Once they get an apartment complex, they don't care. Why bother. CALECO STINKS. CALECO STINKS.

• Review fromMaria G

  Date: 01/21/2023

  5 stars
  I bought a rechargeable card to be used in the washing machines installed by the CALECO company in my building, the card deteriorated but keeping its number still readable, and covered by the program that the company claims to have for replacement when these cards are damaged and do not they can be used. We proceeded to send it by certified mail to the P. O. box. We contacted the aforementioned company. After the days required for its replacement had elapsed, they told me that they could not replace my card because it cannot be read, how to read something that is damaged? It is something incredible when that card had an approximate balance of $30.00 dollars. We feel unprotected as a customer having to buy this card because I can't use cash and once it's damaged you lose the money, it's frustrating for a customer a consumer, it's unfair treatment. This card is under the name of my wife María García.

• Review fromEleanor B.

  Date: 09/28/2022

  1 star
  They refused to give me a refund back to my credit card. So, the rental office gave me a credit off my rent for one month because of their refusal. They stated my reason for asking for the refund was not "a good reason". I stated to them my rental office is adding $50 to the rent each month for the use of their laundromat. So I needed a refund because I cannot afford to do this, they said it wasn't good enough. I guess they expect me to lie & just say that "I moved out"? But, the rental office contacted me that they do not use the company anymore where I rent so even with this information they refused.