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Business Profile

Burglar Alarm Systems

Alarm Connections, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alarm Connections continued billing us for monitoring services when they were no longer monitoring us. We were on autopay via credit card. We were never informed about our service being terminated. I believe they were no longer servicing our area, but they did not inform us of that, and continued to bill us. In March 2024 my homeowner's insurance brought this to my attention, when they requested a certificate from Alarm Connections proving monitoring service. So in March of 2024 I called Alarm Connections requesting proof of service. The c/s **** basically exclaimed, oops and said we were not being monitored. So on 3/15/24 I spoke with supervisor ******* requesting reimbursement for the duration of us not being monitored, and she did not offer any sort of compensation. I seek reimbursement for the non-monitoring duration, and I don't know when that started. I thought we were being monitored, otherwise I would not have continued to pay. I've filed a complaint with State of CA, BSIS and Alarm Connections will not cooperate with them. Thank you for your assistance.

  • Initial Complaint

    Date:04/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am power of attorney for *****************************. COMPLAINT 1: I called 3/11/2022 (*****), 12/28/2022 (*******), 3/6/3023 (*****/*****), 4/3/2023 (*****), 4/19/2023 (*****/*****), and 4/26/2023 (*****/*******). I have requested each time for someone to come walk us through the security/fire service that we pay for quarterly. On 4/19/2023, ***** told me that a service provider would be calling me within 2 business days. He told me where the box was in the house and I told him the system was not even plugged in. On 4/26/2023, ******* stated that they were having trouble getting someone out to Ingram, TX.  No one called to let me know. She said they were working on it and that she would call me by Friday 4/28/2023. I asked her what a reasonable amount of time to wait was. She said she didn't know because they are trying to find a contractor. I have paid $84.44 quarterly for as long as I can find bills dating back. My complaint is that we've been paying for a service that doesn't even work. And no one will respond in a timely manner to correct it. The owner is 96 years old and cannot even reach the box. Who knows how long it has been unplugged. Very frustrated that we cannot get service. I've asked for a technician each time to please come out. *****, specifically was very rude to me about getting help out here. COMPLAINT 2: are we able to seek a refund for the past year's service because it hasn't even been connected. Very frustrated with their customer service, their lack of service, and that we've been paying for a service that we don't even have. I've worked here 1 1/2 years and starting researching what exactly we were paying for. That is how it started. Thank you, and please advise.

    Business Response

    Date: 05/18/2023

    I am replying to the complaint filed on May 3, 2023.

    We have reached out to our local service provider to contact the customer to address any service issue they are having.

    We would have no idea how or who would have been unplugged the system or for how long, but our provider will make arrangements to come out to the location within the next 2 weeks and see what is going on with the system and get to a resolve.  

    If you have any questions, please feel free to contact our office *************) and reference ****-**** and one of our representatives will confirm the local provider has been contacted.

    Thank you.

    Customer Answer

    Date: 05/31/2023

    Satisfactory contact as of now.  They are trying to resolve the issues.

Alarm Connections, LLC is NOT a BBB Accredited Business.

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