We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Education

Focus Insite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Highly disappointed in this research firm. I was promised that my payment would be sent in a few days over a week ago and I am still yet to receive the payment.I did a social media avatar study through this company, for which I almost never did because the recruiter had mixed communication with the moderator for the time, luckily I ended up doing the study which was still 15 minutes late and went above the ending time. It shouldnt take over a week to pay someone if yall are so proactive about wanting clients for research. So out of touch and disrespectful of my time when I respected yours. My patience has waned.

  • Initial Complaint

    Date:10/23/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I heard about focus inside on ********* and reference to taken surveys and getting paid for them period I signed up period I chose 2 surveys. I had to get prescribed by answering questions related to the survey which I feel is the real survey itself period and I was told I would be contacted for a **** meeting. On both occasions I was never contacted by the company period so in short, I wasted my time, was not compensated, and was deceived. And according to information on the internet regarding the reviews for this company, I'm not the only one this is happening to. So the company is deceptive. I contacted the company and let them know i'd like to be compensated for the time it took me to actually prequalify if they were not going to pay me for a survey in fact.. Never heard back from them either.

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was telephoned by Focus Insite many times to do a research study. The study had extraordinary requirements, among them that I sleep for only three hours the night before. I met all the requirements, traveled the distance to the location, arrived 25 minutes early and completed the study satisfactorily. I was told by phone by the recruiter that I would receive a $500 gift card for the February 23 study. The attached confirmation email issued by *********************** said I could choose a gift card or ******. Instead, I received a link to a card called Tremendous. As you can see from the attachment, Tremendous terms and conditions state that it is not a gift card. (Tremendous terms and conditions also state that it will not respond to Attorney General actions. Other bizarre terms are included.) The BBB site displays many complaints from Tremendous consumers, most reporting they did not receive the full value of the Tremendous non-gift card. I emailed and texted project manager *******************************, and emailed ***********************, several times. Neither has bothered to respond. At this point, I have not been compensated, according to the Focus Insite confirmation email. This is breach of contract. It may also be fraud. Considering the delay, I would like the promised $500 via ******. Thank you.

    Business Response

    Date: 07/12/2023

    This letter was dated on April 8th, however our records indicate that we had cancelled her original gift card back in March and reissued a $500.00 ******, which was redeemed on 3/15/2023.

    Please let me know if you have any questions, and would like this reviewed. Thank you

Focus Insite is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.