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Business Profile

Florist

DutchGrown LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/01/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misleading information on product website. Here’s the email exchange: Hello, That’s very different than what’s promised in the product description on your website, which prompted me to make the purchase to begin with: “Our DutchGrown wax Amaryllis bulbs are shipped in the dormant stage, and will start to bloom within 4-6 weeks of delivery.” Based on that, I want a refund. If you don’t issue a refund, I’ll contact my credit card issuer. Thanks, ******* Sent from my ****** On Nov 30, 2022, at 8:08 AM, Dutch Grown wrote: ? Hi *******, Ben has advised that Waxed Amaryllis start growing around the end of November/beginning of December. Please let us know if there is no progress then. Best, Louiza DutchGrown On Nov 4, 2022, at 10:16 AM, ******* ******** wrote: ?Thanks Louisa! Sent from my ****** On Nov 4, 2022, at 8:48 AM, Dutch Grown wrote: ? Hi *******, Yes, this is very normal. If you want to jump-start them, you can do so by giving them some bottom heat by placing them on a radiator or something similar. Kind regards, Louiza DutchGrown On Fri, Nov 4, 2022 at 1:47 PM ******* ******** wrote: Thank you! I’ve had bulbs in the past that sent up growth shoots much faster. I’ve not seen any signs of change in over 2 weeks. Is this normal? Sent from my ****** On Nov 4, 2022, at 5:19 AM, Dutch Grown wrote: ? Hi *******, If they are indoors they need about 4 to 8 weeks to start blooming. Please have a look at our guide here: How to Grow Amaryllis If you have any further questions, let me know and I can always check with Ben for you. Kind regards, Louiza DutchGrown On Thu, Nov 3, 2022 at 9:28 PM ******* ******** wrote: Hello, I’ve had the bulbs below for 2-3 weeks in a sunny location but no signs of growth. How long should it take for growth to emerge? Thanks? ******* Sent from my ******

    Business Response

    Date: 12/09/2022

    Hello,

    We processed a refund for this complaint.

    Best regards,

    Ben

    DutchGrown

DutchGrown LLC is BBB Accredited.

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