Complaints

This profile includes complaints for Veterans Opportunities, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Veterans Opportunities, LLC

  929 S High St Ste 170 Suite #170 West Chester, PA 19382-5466

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  Veterans Opportunities, LLC

  929 S High St Ste 170 Parkway Center West Chester, PA 19382-5466

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Veterans Opportunities offered 25 leads for free by ****** *****, one of their employees. As we are a franchisor, we agreed to try out the 25 leads. The leads were no good and we received leads from prisoners at a Florida prison and a 92 year old non-English speaking person in New York - these are just 2 examples. None of the leads met our criteria that were given to veterans Opportunities. None of the people were Veterans either. The alleged qualified leads were junk and none of the people knew of the inquiry. These poor leads (initial 25 free leads) were so bad that we immediately cancelled the service before the 25 free leads were sent. My credit card was still charged for over $1k and these leads were still being sent, to which we requested multiple times that they stop sending them. Instead, they continued to ignore our emails to them and continued to send leads. Now they have a collection agency calling, texting and emailing in an attempt to collect the over $10k that they allege is owed for these poor and non-qualified leads. Reading other complaints, it seems that this is the pattern for their company - they send you non-qualified leads and then they ignore you when trying to cancel the service and instead continue to attempt charging your card.

  Business Response

  Date: 03/07/2023

  Dear ********           

  
  We appreciate you taking the time to express your concerns regarding our service. We apologize for any inconvenience this has caused you and we would like to assure you that we take all complaints seriously and strive to provide a high level of service to all of our customers.
  

  We sympathize with the problems you have faced and understand your frustration. We want you to know that we value your business and appreciate your feedback.
  

  At our company, we take pride in being great and professional. We have a team of experienced professionals who are committed to providing high-quality service to all of our customers. We continually work to improve our processes and services to meet the needs of our customers.
  

  Regarding your specific problem, we will reach out to you to work with you to find a solution. We would like to offer you a free service of the same amount of money you spent, which includes an improvement from your previous results. We believe that this will be a fair resolution to your complaint and will help you to grow your company.
  

  Once again, we thank you for bringing this matter to our attention and giving us the opportunity to address your concerns. We look forward to working with you to find a solution and to continue to provide you with the high level of service that you have come to expect from our company.
  

  Sincerely,
  
  Veterans Opportunities

  Customer Answer

  Date: 03/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: The company (Veterans Opportunities) has quite a few complaints that are found via public record and a quick internet search. They should have done what they were supposed to in the first place. I do not want to work with them and this is why we cancelled in the first place. They failed to do their part and are nothing but misleading to their potential customers and borderline fraudulent in their actions. Taking money for an alleged service that is not approved nor correct is poor business practice. We want any and all future contact to be ceased and anything they allege is owed to be negated in its entirety as we cancelled on time and within the parameters of the original agreement. Unfortunately, it appears that their track record is poor and many of their practices are questionable. 
  
  
  Regards,
  
  
  
  ******** **
  

  Business Response

  Date: 04/04/2023

  Hi ********,

  We have spent thousands of dollars promoting ****** ******** and we would like to be paid for the work we did on behalf of your company. Most complaints that we have received in our over 10 years of being in business revolve around smaller brands trying to grow from regional to a national brand. Growing a franchise is extremely difficult and expensive. Most smaller brands are unable to invest in a high quality salesperson.

  I would like the opportunity to work through this issue with you. I will give you a call and we can see what we can do to turn this issue around for ****** ********.

  Semper Fi

  
  ******

  Customer Answer

  Date: 04/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  This service was cancelled. Further, these people do not reply to emails and their phone number goes nowhere. They refuse to provide the requested documentation as they do not have it and these people are a scam. There are multiple complaints about them online and they are well known in the industry for not telling the truth. 

  
  Regards,
  
  
  
  ******** ******