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Business Profile

Heating and Air Conditioning

Rapid HVAC Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a blower motor (***/***** Blower Motor Replaces **********) for a furnace through this company on 6/10/2022. On delivery the motor was improperly packaged and appeared to be beaten up. This is a heavy motor that has delicate electronics that have custom programing in a box with 1 piece of paper for packaging. I kept the packaging and will attach a picture. I immediately called the company to replace/exchange this part. He acted helpful, but on follow up calls nothing ever progressed past him talking to me. I probably talked to someone about this 5-10 times conservatively. He consistently blamed ***** saying they take a very long time to process returns. I became frustrated and contacted ***** to check the status of the return and they said there had never been a return filed for this. ***** attempted to contact the company to get the return filed but RapidHVACparts never responded. WIth out a response ***** said they can not directly return/exchange this for me. The motor was installed due to not having any A/C, fan ventilation, or heat to my house with out this part. On installation of this motor it obviously did not flow enough air (CFM). The heat exchanger freezes up regularly and can not cool my house to any desirable temperature. This motor flat out does not function right and is causing issues as it can not keep up with the high temperatures and I'm more worried about the cold coming. I live in the midwest where temperatures reach 100 in the summer and -20 in the winter. This motor cost me $1429.88. This is a very big purchase and it needs to be righted. I want a Refund for the motor or at least an exchange with a properly working motor. I prefer a refund over exchange due to the companies obvious lack of customer service.

Rapid HVAC Parts is NOT a BBB Accredited Business.

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