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Business Profile

Hospital

Chester County Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to submit a complaint about my experience with the Penn Medicine billing system. I gave birth to my daughter on 9/28/23, and I did not receive a single bill (in the mail or electronically in my patient portal) from Penn Medicine for any services. In April 2024, I received a letter in the mail from a pre-collections agency requesting an amount of money owed to Penn Medicine for services. Confused, I called patient billing at ************* and was told that a "freeze" was put on my account in June of 2023 because a letter was returned that Penn Medicine sent out to me. Furthermore, the collection agency told me that there were 5 accounts about to go into collections under my guarantor number. I was forced to pay for the services over the phone without first viewing a bill since these bills were going to collections. I still have not received a single bill for myself from Penn Medicine to date (May 2024) for any services I received from them from the birth of my daughter in September 2023. I was told that I would receive the bills in the mail and in my portal since I "validated" my address over the phone and they were allowed to be released to me. Please note, my addressed has remained unchanged for the past 4 years. This is completely outrageous and unacceptable. Penn Medicine which prides itself on a "no surprise billing policy", clearly did not BILL the patient. When I inquired multiple times about why no one reached out to me in the portal, on-site when I had my doctor visits, and two trips to the hospital (during which I confirmed my address multiple times), the only response that I received was "this is our policy." To this day, I have no idea what I paid for from Penn Medicine. It is distressing that I had to pay for services without first viewing the breakdown of the costs of services and what I specifically owed as a patient.

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