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Business Profile

Orthopedic Surgeon

Orthopaedic & Spine Technologies LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill for services on 10/5/2023 that I never received. I have never been to the Orthopaedic & Spine Technologies LLC they state these services were rendered on 4/15/2023 but I have never been to their clinic. I called and asked about this bill and they just kept telling me they have me down as received services from them. I asked to speak to a supervisor or manager and they wouldnt and said they would say the same thing.

    Business Response

    Date: 11/06/2023

    I spoke with patient and explained why he was receiving an invoice from Orthopaedic and Spine Technologies. Patient received a wrist brace on 4/15/23 at a ********* Orthopedic office. I explained we do the billing for the manufacture ****, which is the bracing provided at the office. I also explained the invoice he received was because his insurance deductible had not yet been met. He recalled receiving the brace, and he understand the invoice. Patient did not have his FSA card on him, but he was going to call me tomorrow with the card info to pay the invoice. I send *** ***** a follow up email, so that he had all my contact information. 

  • Initial Complaint

    Date:04/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a bill from this office orthopedic and spine technologies for a total of 43.32 plus a late fee of 15.00 for services unknown to me for date of service from 5/9/2022. As I live in Hatboro pa they are located in west Chester far from my home I didn’t visit their center. I went on line to their website and the account number that is on paper doesn’t match what is on line. Called my benefits from that time and they have no information on what the bill is for. Letter is stating I don’t pay they are taking legal action. Only received one bill from them. Couldn’t even find out what doctor I supposedly saw

    Business Response

    Date: 04/27/2023

    I received a letter from you regarding the complaint into the BBB regarding Orthopaedic & Spine Technologies LLC. 

     

    Please note that I have sent a detailed explanation of who we are as well as signed documents showing that she was under the care of a local hospital that we have consignment product at.  She was seen on 5/9/22 at this hospital and she received a walker boot that day which is documented in the notes that I sent her.  Her insurance was billed and the balance owed is her co-insurance which I explained to her.

     

    Our policy is we send 3 invoices out to the patient and then make 3 phone calls as well to the patient to collect the balance.  This patient was sent 3 invoices starting in July 2022 and we also made 3 phone call attempts to reach her.  At no point did she call us back or send any correspondence questioning the bill. 

     

    I have told the patient that I will waive the late fee but the balance of $43.32  is still owed.  I also enclosed an explanation of benefits that she also would have received from her insurance company showing the balance due.

     

    Hopefully this will resolve her dispute.  Please feel free to reach out to me with any further questions that you may have.

     

    Customer Answer

    Date: 04/27/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Orthopaedic & Spine Technologies LLC is NOT a BBB Accredited Business.

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