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Business Profile

Orthopedic Surgeon

Premier Orthopaedic And Sports Medicine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

This profile includes complaints for Premier Orthopaedic And Sports Medicine's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Orthopaedic And Sports Medicine has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had double knee replacement surgery on 10/30/23 and Premier has continued to demand payments for care when I already paid them. They have been uncooperative with me for months. They have sent over, to me in an email, medical files on another patient , that is a HIPAA violation, and after having talked with them on several occasions, from office staff all the way up to the doctor himself, about my billing issues on their end, they refused to help me. They have not returned my phone calls, but they had no problem sending me to a collection agency, even after I proved I paid them what I owed them. This has been going on for over a year. I have been battling with them for months about their terrible billing system. I have involved my insurance company. This sounds like extortion and I will not pay them again for services that were already paid for.

    • Initial Complaint

      Date:12/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/24/2024, I visited Premier Orthopaedics in *********. I received a bill (statement date 06/20/2024) for $125.26. I paid the bill online at ************************. I have attached my credit card statement showing that I paid the bill in full on 06/30/2024. It was processed on 07/01/2024. According to the credit card bill, it was made payable to "Proaliance ************* *******."On July 22, 2024, Premier Orthopaedics sent me an overpayment check for $14.23. On July 30, 2024, ******* ******* from Premier called me, stating that I owed $125.26. I explained that I had paid the bill and sent her 1) a copy of my credit card statement and 2) a screen shot from the Premier Orthopaedic app showing that I had no unpaid bills. Ms. ******* then explained that I had a credit for $59.13. As Premier had already sent me a check for $14.25, Premier likely owed me $44.88.I received another bill from Premier (statement date 07/22/3024) for $125.26 for the same date of service (04/24/2024). As I had not heard back from Ms. ******** I sent her another email (which I have attached) to follow up on the billing error. She did not respond to this email either. On 7/30/2024, I received an automated call from Premier asking me to pay the balance of $125.26. I did not see any other providers on this date of service. On 8/20/2024, I received a call from an individual at Premier stating that their research showed that I had paid Proaliance Surgeons, not Premier Orthopaedics, $125.26. I tried to explain that I had simply visited the website on the bill I received, which showed the correct Acct #******** payment code ************** and amount due of $125.26. I do not control to whom the payment is dispersed. That is the error of Premier's bill paying service, not ********** I received a collection notice for $66.13 for Premier Orthopaedics' from ****************** in ********** ** (******************************), Reference # AYY352. I do not owe Premier any money!

    Premier Orthopaedic And Sports Medicine is NOT a BBB Accredited Business.

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