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Business Profile

Property Management

McCool Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son, *******************, rented an apartment from McCool Properties at ********************************************************* (Chester County, PA) that ended on May 25, 2023. This was a standard lease developed by the ************************************. I paid the security deposit of $798.75.The security deposit has not been returned. The landlord has not said or demonstrated that there were damages to the property that would result in the security deposit not being returned. A few days after my son vacated the apartment he was hospitalized for medical reasons and di not did not notify the landlord of his forwarding address within 30 days (although his mail had been changed through USPS to forward to my address in Maryland). As per PA law, this does not allow the landlord to keep the security deposit, but impacts penalties imposed when a landlord does not return the security deposit. Since this summer, I have reached out to McCool Properties on at least five occasions requesting the security deposit back. The Office Manager said that she did not have the approval on her own to give the deposit back and would would speak to management. It has now been more than two months with no response to my continued outreach via email and phone. The landlord is legally required to give the security deposit back. I am seeking help from BBB to try and avoid pursuing my rightful money through small claims court. 

McCool Properties is NOT a BBB Accredited Business.

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