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Business Profile

Online Retailer

Hall Built Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an exhaust from this company and I was aware I was gonna have to wait a little bit, when I ordered it was originally supposed to be a 6 month wait max, then he changed it to 12. It has been 21 months now, I havent gotten a real update ever other than empty promises, and he wont respond at all now, i feel like I just got scammed. I can provide any information needed

  • Initial Complaint

    Date:08/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order an product 300ZX Super Single Exit 1 Stainless Cat-Back / 3 / None from this company on March 2024 I've waited 5 months and would ask for status updates and I will get I'll try to get it out soon to you. Now into July August and I get no response on what's going on. I want my refund and to be done.

  • Initial Complaint

    Date:07/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a new exhaust system on 9/10/2022. He told me about 25 weeks. In May 2022 started asking him about it and he either ignored me or pushed the date back. It's been now 1 year and 10 months. He does not respond to emails. He will not refund my money. He owes me 2,226.00. My order number is 1018.

  • Initial Complaint

    Date:06/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was on 11/15/2022. I paid a total of $1,320 for a new exhaust for my car. The business has violated their terms and conditions by going way over their lead time with the product. I tried reaching out multiple times to the business and they are ignoring me. They removed my order # from their website so I can no longer look up the status of it. They refused to give me a refund. The order number is ****. I tried reaching out to my bank but they were unable to help me get my money back because they said the business is a scam.

  • Initial Complaint

    Date:06/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a car part of $ ******* , the owner had failed to fulfill my order for months on end now. We have contacted many times trying to work with them to send out the part or get a refund and they have failed to reply to any of our complaints or emails various times . they stated fulfillment can take about a year since its a small owned business but its been way more then the time stated that we should have received our order . *** already found other costumers that are having the same issues so im assuming they are scamming people for big amounts of money . im not sure how to go about it since i reside in ********** and the business is located in ************. They dont reply to any of our emails and has refused a refund before or just simply stop answering us when we have gotten a response .

  • Initial Complaint

    Date:06/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/17/23 I purchased $2311 worth od components for my car.The original time frame was for delivery after 8/4/24. It is now almost 1 year overdue and would like my components.My order no longer exists

  • Initial Complaint

    Date:03/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom exhaust on February 07, 2023 and they had advertised a wait time of 8-12 weeks. After 3 months had passed, they changed the advertised wait time to 3-12 months. I have now been waiting a total of 13 months and 1 week. I've tried to reach out numerous times and the business has failed to provide me with any updates or tracking info and they don't respond to my emails.
    I would like to either have the product delivered ASAP and if that can't be accomplished, then I would like a refund ASAP.

    Order #****
    Amount $1,350

Hall Built Performance is NOT a BBB Accredited Business.

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