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Business Profile

Amusement Parks

Kennywood Amusement Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was at kennywood park on 9.24 my husband myself and my 6 children we had to leave due to a man shooting a gun. We couldnt enjoy or dinner eather as it got thrown away and my children were upset we had to leave early

    Business Response

    Date: 10/07/2022

    We will reach out to guest directly.

  • Initial Complaint

    Date:10/06/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $70 on Kennywood Fall Fest tickets before the 2022 shooting happened. my parents and Idid not feel comfortable with me going anymore and neither did my friend who I bought the other ticket for. I called last Sunday (Sept 25, 2022) and left a voicemail explaining the situation. When I did not receive an answer my mom called and did the same. Yesterday, (Oct 5, 2022) I tried to call again and the number was now out of service. I called again today (October 6, 2022) just in case it was a mistake and the number they have posted on their website is now out of service. All I want is a refund.

    Business Response

    Date: 10/07/2022

    We will contact guest directly.

    Customer Answer

    Date: 10/07/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *******

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was there on sat 9.24 during a shooting with my grandchildren shouldn't of had to encounter a shooting at a family park my grandsons Thomas the train toys were left behind from running out of the park as well

    Business Response

    Date: 09/30/2022

    We will contact guest directly

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to Kennywood Saturday night with my husband and two children for fall fright nights. Running out of the park in fear due to a shooting in the park that is so post to be a family friendly park with security. My two children have been terrified since we encountered this incident. I spend over 200$ at the gift shops not to mention over 300 on games. The food that we just got didn't even get to enjoy any of that due to it getting dumped all over us from people running into us. Spent well over 100 on food as well. Not to mention half of our souvenirs got left in the park due to panic and trying to escape

    Business Response

    Date: 09/28/2022

    We will reach out to guest directly. 

  • Initial Complaint

    Date:09/26/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to Kennywood fright night on 9/24 Saturday my while family. My husband myself and our four children ages 15 12 9 5. Couldnt even enjoy ourself as there was a shooting in the park. The shooting happened right by where we were standing. We had to leave the park early due to this. My kids were all shook up and upset couldn't sleep that night.

    Business Response

    Date: 09/26/2022

    we will respond to guest directly. 

    Customer Answer

    Date: 09/26/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ******

  • Initial Complaint

    Date:07/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/23/22 I spent 20 and gf spent 20 and my buddy and kids spent 30$ at the arcade. Half of the games were out of order, the other half took your money and wouldn't work. Skeeballs were all missing balls. I say we all only got to spend maybe half our money and that was because we decided to use the last like 60credits each on the game to win big prizes because it was only thing guaranteed to work. You are ripping off thousands of people a day and clearly aren't doing anything to fix it. You should post signs half your machines are broke and steal your money. Or shut the whole thing down. That's very shady work practice. And you are pocketing easily hundred of thousands of dollars a summer with that kind of set up. and I feel something should be done about it sooner then later. Before you pocket more innocent peoples money for services you offer and fail to fix.

    Business Response

    Date: 07/25/2022

    I have forward this complaint to the appropriate manager for a follow up. Manager will be in contact with guest. 

Kennywood Amusement Park is NOT a BBB Accredited Business.

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