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Business Profile

Hardwood Floor Contractors

NV Floors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardwood Floor Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has not honor its warranty. In December 2023, the company was hired to sand and finish the hardwood floor at my daughters home in *********, **. On February 13, 2024, I noticed issues with the floor and sent a text to the company owner, *********************************. He responded but did not commit to a date to see the issues (the polyurethane peeled off and the filler used was not sanded properly). He was called within the warranty period concerning issues with the floor. Text and voice messages were unanswered for almost two months. He eventually came out to look at the floor and scheduled a date to do the repair. He cancelled that appointment within an hour of the scheduled time advising he had an emergency and agreeing to do the work the following week. Since then, ****** has not been responsive to several text and voice messages. The company has been paid in full and has a 90 warranty policy.

    Customer Answer

    Date: 07/11/2024

    From: ********************* <*****************>
    Date: Wed, Jul 10, 2024 at 10:18 AM
    Subject: Re: 21961428
    To: <******************************************>



    This is *********************.  Regarding your decision to close this matter on the basis it is a third party complaint, which was highlighted in your response to me, and presumably the basis for your decision, I paid for the work at my daughters house as it was a gift to her, and I was the person who dealt directly with the company.  Also, as for the resolution request, I want the company to honor its warranty by doing the repairs.

NV Floors LLC is NOT a BBB Accredited Business.

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