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Business Profile

Heating and Air Conditioning

J & A Plumbing, Heating, Cooling & Electric
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called out J&A Plumbing, they charge $99 to give an estimate. I agreed, I'm aware similar companies do this. They get there & tell me $300 which seemed to be for both sink hookups. They then quoted $630 for the 2nd sink. This outrageous price I assumed was for both sinks. When I pointed out problems that were causing difficulty and they did fix those, but left the basics not done. They did not fasten the water lines into the faucet or bolt the faucet down. I called them *********** said they'd have to charge more. Eventually a manager agreed to have them come back to finish the install. They came back & finished the water line hook up, but still didn't chalk the sink to the wall which I would've assumed would be part of a complete job. Then when I'm charged I see that the $630 was for one sink & $300 for the other, so a total charge of $930. I could've had heart surgery cheaper per minute when you consider it was only about 45 mins of work. They informed me they have no hourly rate when I asked about these charges. This seems predatory in nature and the charges unrealistic and unreasonable.

    Business Response

    Date: 06/03/2025

    **** ****** <************************************************>
    Attachments
    2:50 PM (3 minutes ago)
    to me

    we are in receipt of your letter dated 05/07/25 concerning our customer ****** ******.  I had my general manager review the work we did for him, and he reached out and contacted Harley.  He seemed upset with our charge for service on 04/03/25 of $936, and disputed our bill by $300.  We agreed to refund him $300 (which we did via his credit card), and he seemed to accept that resolution.  If you have any additional questions or concerns, please contact me.  Thanks,

     

    **** ******

    Accounting Manager

    J&A Heating, Cooling, Plumbing & Electrical


    Customer Answer

    Date: 06/03/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ******

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website said free estimates nothing about charge to come on Saturday. My wife does not speak English but can understand. No discussion of 180.00 until he gave estimate

J & A Plumbing, Heating, Cooling & Electric is BBB Accredited.

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