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Business Profile

Financial Services

FirstStates Financial Services Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business called me in regards to a medical debt. The debt was settled on August 21, 2023. The business first called me on August 23, 2023. Everytime the call came through as spam so I obviously ignored it. A letter dated August 28, 2023 was delivered on September 6, 2023. I tried to use the website to verify this medical bill has been paid off and the website just requests credit card information. This seems untrustworthy. I immediately called the number on the letter. When I called to speak to the company, **** answered the phone. She claims that I still need to pay her a collection fee of 100. When I asked her why would I pay because the debt was paid off before she contacted me she insisted I was not the first person to be upset about this and that is was part of a contract I signed with my health provider.

    Business Response

    Date: 09/27/2023

    The complaint is regarding the collection fee which is assessed by our client when the account is placed into collections.  Our client retains a financial policy signed by the consumer prior to receipt of services.

    The consumers late payment caused the collection cycle to begin just prior to the payment posting to the account.  The account is now closed. 

    Upon identification that the payment posted and receipt of the consumers letter, communication with the consumer immediately ceased.  The account will not receive contact from us, FirstStates Financial Services Corp, unless a new account is assigned to us. 

  • Initial Complaint

    Date:02/10/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a bill and they know it. They have been calling my number at least 5 times a week for months. ***** that I spoke with knows I am not the person they are looking for.I have blocked the many numbers that ***** and **** use to call constantly.Most recent number they use:************ They know my name is ******************************* and I have no bill. All I know is that this horrible bill collecting company does not listen. Take me off their list.

    Business Response

    Date: 04/05/2023

    Per notes of original creditor, unidentified female (now identified as ***** **********) gave contact information to provider. 
    Summary: 
    Phone contact given by provider. Phone number was dialed on 10/28/22, this was the only contact on this account. Unidentified female answered the phone. When asked for consumer on the account, person stated there is no one by that name. When she asked if she knew the person, unidentified female stated, "I do". When asked if there was another number to contact, unidentified female stated "no". Sara, our representative, then left a message with unidentified female for the consumer to return our call. ****, asked how she knew the consumer, unidentified female stated she was an acquaintance. 
    Between 10/28/22 and 2/17/23, there were 62 call attempts that went unanswered. At no point in time were we instructed not to contact the consumer on this line. Search results for the consumer's address, shows the unidentified (now identified) have the same address. 
    Actions taken: 
    We have removed the phone number in question from the consumer's account. 

    Customer Answer

    Date: 04/05/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ***** **********


FirstStates Financial Services Corp. is NOT a BBB Accredited Business.

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