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Business Profile

Hospital

Reading Hospital & Medical Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service 03/18/2020, Acct# ************ per *****- gave us her supervisor's name *************************. My wife and I have called more than 20x since 2019 to make sure that all of my medical bills were placed into a repayment plan and were advised each and every time by multiple representatives that they all were included in this plan. Earlier this year one representative told me that their system went "haywire" after the COVID outbreak and accidently sent many accounts to collections that shouldn't have gone but she would make sure everything was included in the original plan. I again started receiving calls from a collection firm a month or two later so we called again and was again reassured that everything looked fine. I've made the all the payments plus more when I can. Since this agreement Reading Hospital has sent my account to collections so we've repeatedly asked them to honor their agreement with me, review the calls and contact us back, but they've been unresponsive or have stated they don't understand what went wrong and can't help. I need this removed from collections and added to the repayment plan we all agreed to.

    Business Response

    Date: 12/12/2022

    Dear **************;

    Thank you for making us aware of the concerns of our patient ************************  We take a patient concern seriously and have carefully reviewed **************** concerns.  Below is a summary of our review related to *************

    Date of service 03/18/2020 - ************ for the outstanding balance of $ 524.41 applied to coinsurance from ****** ****** ****.

    We apologize that this date of service was not added to your original payment plan.  The account has been removed from bad debt (*****) and will be applied to your current payment plan of $ 75.00 / month.

    I will also call ************ and advise.

    We are hopeful that our review is responsive to your request.  Should you have any additional questions, please feel free to contact me directly.

    Sincerely,

    Cathy B*********
    Manager, Patient Financial Services

    ************

Reading Hospital & Medical Center is NOT a BBB Accredited Business.

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