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Business Profile

Gas Station

Sunoco

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I go here a few times a week. I buy a few miller lites on my way home. I noticed once that it costs more than other places around me? I thought they where just charging more. Then I noticed the cashier would scan 3 drinks 4 times. I asked for a receipt and she tried to backpeddle and apologize! She knew what she was doing! I let this to countless times before I finally decided to ask or a receipt! She instantly knew! This place needs shut down! Look at Google reviews! I'm not the first! I definitely won't be the last!

    Business Response

    Date: 06/04/2024



    Hello,

    My name is mihir p**** , I am manager at Sunoco station on 100 Rochester rd, westview, pa 15229, customer was here to buy beer and they said they r buying 4 cans of beer so cashier charged for 4 and than he bought 3 can but it was charged for 4 so cashier told him to get one more can , and got angry and left . It was misunderstanding between cashier and customer ,Cashier apologized so many times to him but he did not listen got angry and left . We r willing to refund his one can beer charge , and we will offer them $25 gift card to resolve this matter .
    We sincerely apologize for what happened by misunderstanding between customer and cashier .

Sunoco is NOT a BBB Accredited Business.

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