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Business Profile

Painting Contractors

Elite Painting & Flooring Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business partner and I hired ***** ********, owner of Elite Painting & Flooring Services, as the primary general contractor for a real estate renovation project. His responsibilities included various tasks such as interior and exterior painting, flooring, drywall, and ********** outlined in our signed agreement before work began, ***** was also responsible for purchasing a kitchen appliance package, which was to include an electric stove, refrigerator, microwave, and dishwasher. We paid ***** $3,250 for this purpose, and he informed us that the order had been placed.However, after repeated follow-ups, ***** failed to provide an order number, delivery details, or a refund timeline. It became clear the appliances had not been purchased. ***** later admitted to using the funds for other projects, effectively misappropriating our payment. He claimed he was awaiting a refund and would reimburse us once received, but no refund was ever issued, and the matter remains unresolved.

    Business Response

    Date: 06/13/2025

    We went above and beyond to get to the house to where it needed to be. The best we can do now is work on a payment arrangement but we got screwed and we are no longer even taking on major renovation jobs. 

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    refuses to return and finish what contract states. Tile shower...re-attach baseboards, molding, trim work, seal tile, install threshold and safety grips in shower. Texted several times...ghosted or gives a date and says I promise to be there, but is a now show..He has been paid in full by check and checks were cashed ASAP, then has one day of work and will not finish....should reimburse me to pay for another contractor to be hired and finish or send his people to finish tile/bathroom remodel. Also poor ******* ship with pain job...paint is curling and peeling. Pics attached.

    Business Response

    Date: 11/02/2024

    Weve been swamped with work and have not had the chance to come back and complete. We are willing to refund some money back but do the appreciate the defamation going online. 

    Customer Answer

    Date: 11/07/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *****

Elite Painting & Flooring Services is BBB Accredited.

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