Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19th I applied for an apartment rental listing. I paid a ***** application fee and submitted the application. I had a viewing of the apt the same day.On Friday June 20th I received notification that my application was approved with a stipulation that I pay 2 months security deposit and 1st months rent . I contacted the agent on *** June 20th to verify payment details and a resolution was agreed upon. On Tuesday June 24th I was notified again by txt message that the lease would be sent on Wed June 25th for me to sign and pay the security deposit by 6pm that day.I never received the email with the lease. I tried contacting the leasing agent numerous times to see if everything was OK. On Wed June 25th at 730 pm I recieved a message stating that they had "received 4 other applications and ended up going with the best applicant that afternoon ".They then stated that the applicant had already signed the lease. I have an email from the credit / background check which is dated June 19th and the header page stating my application was denied was changed to read June 26th after I contacted them and made a complaint.

  Business Response

  Date: 06/26/2025

  Good Afternoon,  Prospect scheduled a showing about an apt we had for rent on June 17 2025.  The system auto sends a reminder text 2 hours prior to all showings asking the prospect to confirm or deny the showing.  If the prospect does not respond, the system automatically cancels the appt.  The prospect never responded to the text message for the showing reminder.  He then texted us that he still wanted to see the apt.  We met him at the apt to show him it on June 19, 2025.  We showed this apt to multiple prospects that day and evening and continued through June 24th.  We sent a text message on June 20th at 12:27pm saying he was approved, but needed to pay a double security deposit due to items with his credit along with stating everything else that was required of him to have prior to moving in such as renters insurance.  He never responded to our text message until June 21st asking if he had to pay first months rent and the double security deposit all at once.  We responded immediately same day with we would have to have first months rent and one month of the security deposit and he could pay the other months security deposit in payments.  Prospect never responded back to our answer at all until June 24, 2025 2:25pm in the afternoon apologizing for the 'late response'  stating he would take the apt and pay one months security deposit and friday first months rent.  We told him we would prepare the lease and send not knowing our leasing agent was processing 3 more applications that came in on June 23rd and they was finishing up processing them all.  We asked her to upload all scoring sheets and docs as we had another applicant apply.  Since the initial prospect never responded to our answer we sent him until June 24th, we looked at all applicants and took the best applicant upon using our scoring system. This prospect was never sent a lease or paid any monies towards security deposit or rent due to the fact we had multiple applications being processed.   We are not obligated to take the first applicant for any rental property.  We continue to show all properties until we have a signed lease agreement and the security deposit is paid.  All prospects must pay a Non Refundable application fee so we can pull credit and background checks.  This fee is clearly stated at the very beginning of the application process for all prospects that the application fee is not refundable. 

   

• Initial Complaint

  Date:07/09/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  multiple discriminatory acts by the property management company in regards to my client ***** ******* to push her out of the property and where told it was bought as an investment property nothing personal. ***** has lived in this property with previous owner for approximately 15 years.

• Initial Complaint

  Date:05/21/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company that manages my property has been dodging messages requesting meetings and calls regarding repairs to the home. While they are now getting bids to make the required repairs, I have been living with raw sewage in my basement since March 1, 2024. The contractors and technicians who have been here work for the company and informed me that the company knew about the sewage issue over a year ago and moved me in without disclosing. In addition to exposure to methane gas, I have windows painted shut and no screens in the windows that do open. There were also no outlets compatible with cooling or filtration systems. So my house has literally been a 90 degree s***hole.

  Business Response

  Date: 06/14/2024

  Attached please find the rental inspection pass in January of 2024. There was not a previous sewage problem. Once the problem was brought to our attention we sent out 2 plumbers for a solution to it. Once we received both bids to correct the problem, arrangements were made between the plumber and the tenant to perform the work. After work was completed the basement was cleaned and sanitized.  It was stated verbally that due to the situation all conversations were to be made via email or text on our online system to protect both parties. All communication was responded to in a timely manner. Per code requirements in the city of Sharon Pa ,  all outlets that are not grounded must be 2 prong only. Code enforcements checks every outlet during inspection as well as every window that must open as well as stay open without assistance. As the document  states, we passed.  

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I have screenshots from the service provider that the manager canceled cleaning sevices knowing there was feces in my basement as well as texts of conversations with her that she knew there was feces in my basement and refused cleaning services. The windows were painted shut and do not all stay open. The plumber and contractor can both attest to that. I have requested meetings and calls through text and certified letter and no arrangements have been made.
  
  
  
  Regards,
  
  
  
  ******** ****

  Business Response

  Date: 06/18/2024

  The original work order for a occasional smell came in on 05/10/24 created By tenant. She stated it did not always smell terrible but when returning from work that evening it did. on 5/15/2024 zelics plumbing went to the property cleared the drain and sanitized the area. They did state there was a hole in the main line however everything was cleaned and draining properly. We received a bid from zelics and another plumber within in the next few days. While obtaining these bids the line did start to back up again. I do have screenshot proof as well as a letter coming from the plumber stating that on 05/22/2024 he clear the lines again as well as sanitize the basement since repairs could not be scheduled due to his and tenants schedule until the following week. Everything with this matter was handled efficiently and effectively. Also as stated previously I have attached the actual rental license from January of 2024 showing that ALL windows opened and why the outlets had to be 2 prong instead of 3 per their ordinance. The basement window that was reported during the sewer issue must have broken from a lawn mower during some period but was also replaced during the same time. All communications with tenant will continue to be thru documented ways to protect both parties. 

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  While the management company claims not to have known about the blocked sewage line, the contractor DID know about it, told me about it AND said he told management over a year ago. Management DID know there was feces in my basement, I have photographic proof they knew and canceled cleaning services AFTER seeing pictures. Feces was not removed until AFTER the line was repaired. My daughter and I lived in feces for 3 months. Because I smelt it occasionally doesn't mean it wasn't there. Plumbers said it had been left by previous repairs to the stack, not the line. Not the basement window that broke, it was the kitchen because it was painted shut and stuck once I opened it, as stated in my maintenance ticket. The plumber fixed it. The contractor tried to open the second kitchen window and couldn't BECAUSE IT'S PAINTED SHUT. My windows are propped open because they don't stay open. Communication is not even happening via writing, except for on my behalf. All records of occurrences referenced have been kept.
  
  
  
  Regards,
  
  
  
  ******** ****

  Business Response

  Date: 06/19/2024

  In order to pass the city code inspection - every window must open and stay open. If any window that may have gotten stuck due to the heat or no longer stays open there is a maintenance portal that tenants can put in work orders for. Both plumbers who went to the property have NEVER been to the property before, and the other maintenance man  will attest to the fact he never told the tenant that there was a previous problem. As directed prior, code enforcement would have not given us an occupancy permit if there was any raw sewage on the floor or any sign of it. This basement is a damper basement which may have been mistaken by tenant as sewage, but as stated above code would not permit someone to habitat the property if there was raw sewage. 

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I've only rejected this response because it has become clear that the only form of communication you will respond to is this. I am done with this. You have made it clear exactly the type of business you are running and the morals and ethics you operate by. Come to my house. Look at my windows. Most don't have screens. Some won't open because they are painted shut. All but one that can be opened have to be propped open and it only stays open because it catches and sturdies itself on the built up paint in the frame. Come to my house and take a look for yourself. The contractor tried to open one that's currently painted shut and has been since I moved in and couldn't, and the plumber who fixed the one that broke (as well as the contractor) made comments about lazy people painting over windows and how the paint had to be chipped away for the window to function properly. I have no stake in this other than to have a comfortable and safe home for me and my daughter. I pay my rent early or on time every month. This isn't a cash grab as your employees have insisted in defense of your Google reviews. I pay a lot of money to live in that house, per neighborhood comps, hundreds more than I should be, and I don't think my expectations are wildly unacceptable. I'll continue to submit maintenance tickets but your contractor insists he doesn't work for you and is not obligated to work during the hours you stipulate, so scheduling proves to be difficult. While I will continue to abide by our contract, I will not recommend your company or rentals to anyone in the future. 

  
  
  Regards,
  
  
  
  Jennifer Blum