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Business Profile

Antiques

Madona Antiques Gallery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a $2,500 purchase from Madona Antiques Gallery through their **** shop. Madona Antiques lied about shipping my purchase and now has disappeared with my payment and is not responding.

    Business Response

    Date: 11/11/2022

    Complaint ID: ******** 
    Madona Antiques Gallery LLC, have been in business since 2012 , and this is the first time ever we have an issue like this.
    We mainly sell online and we use four different websites **** / **** / ******** and ********.
    Please check our reviews on all of it ,and you will see all the great feedback we have.
    This customer bought a pair of nightstands Marble top and marble inside the compartments. They are very Rare and very fragile. That's why we decided to do white-gloves home delivery service instead of ***** , to make sure it will arrive safely and in great condition.
    This pair was picked up from our store located: *** *** ** Whitehall PA ***** , by *** Express company Phone number : ###-###-#### . 
    I can provide a proof of pickup , or if you like to contact them directly that's absolutely fine .
    The customer wasn't patient at all, The shipping company contacted her to arrange the delivery but she stopped answering the calls and decided to cancel the order.
    We accepted the cancellation of this order , and her money was refunded through ****, I also have proof of that.
    She has left us bad reviews on **** , and Three bad reviews on google using three different accounts.
    This is unfair for our business because we tried to contact her and solve this issue but she didn't want to do it the right way ,  instead she wanted to write a bad review to harm our business. 
    This is what we got because we tried to make our customer happy with her purchase.
    This is my first time dealing with an issue like this, so please let me know if I need to provide any proof or any other information.
    and also I was gonna ask you if you have an idea of how to remove her review on ******.
    My phone number is ###-###-#### and my name is Madona.

    Thank you so much and you have a great day.

Madona Antiques Gallery is NOT a BBB Accredited Business.

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