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Business Profile

Gymnasium

Planet Fitness - Whitehall, PA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Uninformed Changes to Membership Agreement and Unauthorized Charges Complaint:I am filing this complaint regarding Planet Fitness, which has charged my account without informing me of any changes to the membership agreement I originally signed. I joined Planet Fitness as a Black Card member, and my agreement did not include the charges I incurred.Recently, I noticed four charges of $25.53 each on my bank account. These charges were not in the original agreement I signed when I joined. Upon speaking with ******** from Planet Fitness, I was informed that agreements cannot be altered, even if a member transfers to a new location. However, it is evident that changes were made without my knowledge or consent.Despite canceling my membership, ******** refused to process a refund for the unauthorized charges and instead advised me to dispute them with my bank. This is unacceptable, as Planet Fitness has failed to inform me of any contractual changes and did not obtain my signature or confirmation of these changes.Desired Resolution:I am requesting a full refund of the unauthorized charges totaling $102.12 (4 x $25.53). I also request that Planet Fitness review its policies to ensure customers are adequately informed of any changes to their agreements and that proper authorization is obtained.Planet Fitness has failed in its duty to maintain transparent and ethical business practices. I trust that the BBB will assist in resolving this matter promptly.Account Details:Name on Account: **** **** ********* ****** **** ********* Location of Gym: Whitehall, ** Date of Charges :Nov 17 and Dec Thank you for addressing this issue.

    Customer Answer

    Date: 02/03/2025

    Planet Fitness has not responded.

  • Initial Complaint

    Date:01/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel my minor child's membership through my online account. The app has blocked my access; therefore, I can no longer gain access to my online account via phone or computer. I have entered the correct e-mail and password when logging in. When I select "forgot password" it does not send a link to the e-mail address. This is interfering with my ability to utilize the electronic cancelation process. I have explained to the facility staff due to medical issues I can not get to the facility. I am getting some interference that I did not experience when canceling my adult membership online.

Planet Fitness - Whitehall, PA is NOT a BBB Accredited Business.

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