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Business Profile

Photographer

Paul Sajnani Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Date of the transaction: 6/21/23 - $600, 10/30/23 - $1,206.80 - The amount of money you paid the business: $1886.80 in total - What the business committed to provide you: Paul Sajnani promised to provide us with professional-grade wedding photos for our wedding on October 8th, 2023. - What nature of the dispute is: As per his website, he says “The success of my wedding photography has really resulted in exceeding the expectations of all my clients”. The wedding photos we received were very disappointing and did not meet our expectations of a professional wedding photographer. They did not match the quality of many photos that are displayed on his website. - Whether or not the business has tried to resolve the problem: On November 1st, 2023, I emailed Paul regarding our disappointment with the wedding photos and he responded on November 4th, 2023, defensively and in an unprofessional manner. He called me at 8:00pm on Sunday, November 5th and left me a voicemail and sent unprofessional and frantic text messages regarding the matter. He has not offered any type of resolution, such as refund. - Account/order/tracking number: Invoice #****** - If the issue involves advertising, when and where the ad was seen: As of November 6th, 2023, Paul displays photographs on his website (******************.net) and *********** page (****************************************************************************************) that are stolen from other photographers and businesses. We found that Paul stole over ten different photos from others and has them advertised and displayed as his own photos.

    Business Response

    Date: 12/20/2023

    RE: Complaint ID ********

    I mailed ******************************* a certified check for $1900, the amount of a FULL REFUND, as he requested. 

    Customer Answer

    Date: 12/26/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************************

Paul Sajnani Photography is NOT a BBB Accredited Business.

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