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Business Profile

Plasma Donation

Octapharma Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 28, 2022 I donated plasma at Octapharma plasma. I was told i would receive $100 for my donation. I was told that i would receive my full payment for the donation. After I started my donation the phlebotomist allowed my blood to clot and they still restuck me assuring me i would receive my full balance. They ask if i had ever stopped the process early i told her yes and she said i would receive my full payment

    Business Response

    Date: 11/09/2022

    *******,

    After my investigation into this complaint I have determined ********************* should have received full payment for his visit.  I have completed a payment of $74 to bring his total for that visit to $100 since he received $26 the day of the visit. I have attached a screen shot of the payment. If there is anything else you need please let me know. 

    Customer Answer

    Date: 11/09/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: Its been almost two since this issue and ive missed out out things I needed with the money  that was rightfully old to me. I believe i am owed a full 100$ at this point and the 26$ can be some type of interest for holding my money.

    Regards,

    *********************

Octapharma Plasma is NOT a BBB Accredited Business.

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