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Business Profile

Apartments

Lafayette Garden Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a lease with a Lafayette in Garden apartments with a move-in date of September 15, 2023. I got there on September 15 to move into the apartment, and the office was closed and I had no keys. I saw the cleaning lady who happened to have keys to the apartment so I asked her to let me in. When I was viewing the apartment prior to September 15, I advised **** ****** in the front office, that the carpet in the room was filthy, and there were several things in the apartment that were not up to standard, including blow out lightbulbs, which I asked them to replace. on September 15, Upon entrance to the apartment, the young lady that clean the apartment, advised me that the carpet had been shampooed twice, yet , there was still pet hair and feces encrusted in the carpet (which made me an easy and made me began to question if I wanted the apartment). I advised her that I would not take the apartment in those conditions and contacted the owner who offered to remove the carpet and fix everything that was wrong with the apartment and put in a laminate floor, in hopes that I would keep the apartment. I suggested to *** ****** that we should just change the the month on the lease till October which would start the new lease October 15, 2023. *** ****** told me that he could not do that because he was not willing to lose another half a month of rent , he then instructed me to move in on October 1 saying that we would sign a new lease and I would move in, I questioned it and mentioned it because October 1 would fall on a Sunday. He assured me that this would not be a problem and that I should still move in on October 1, 2023. again on October 1, 2023. I decided on October 1 on my way there that I was not gonna deal with the irresponsibility of this company and decided not to take the apartment because again the office was closed and I had no keys. I never signed a new lease or set foot in the apartment. I never even got the key in my hand and they are keeping my money

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