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Business Profile

Auto Repairs

AC's Auto Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This whole problem with my vehicle started back in November of 2022 I had run a diagnostic test on my truck and it come up that I was having a couple of issues with the EVAP system and also the fuel pump I had taken it to the garage and he had run his own diagnostic test which cost me $140 and said that there was nothing wrong with it this was back in November a week later I went out to start my vehicle and it would not start I had it towed to the garage where he then charged me $432.47 to replace my fuel pump I pulled out of the garage after picking it up and it was still acting up couple weeks later I was driving around and it kept stalling and bucking and I couldn't get it started or anything take it back to the garage he told me that he couldn't find anything wrong with it last week on Wednesday I took it down back down to him because I ran a diagnostic test of my own and it came up that the O2 sensors bank one and Bank two were bad so I took it to him he ran his own diagnostic test again which he did not inform me that he was doing it came up to the old two sensors were bad and that he was going to replace both of them in the amount of $200 I went to pick up my truck pulled it out of the driveway again it's stalled to get back to him this past Friday he had it until Saturday told me that there was nothing wrong with it and that he changed both of the O2 sensors I took it to ******** and ******** said that the bank too for the O2 sensor was still bad so he charged me the money and never replaced it when I asked for a refund he told me that he couldn't because it was there was a whole bunch of other fees that he had it on to it I'm asking to be refunded $772.47 which is the total amount of everything that I've paid him since he started working on my truck last November.

AC's Auto Service LLC is NOT a BBB Accredited Business.

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