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Business Profile

Auto Services

Colours Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Colours Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Colours Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an automotive paint store. I provided the paint name and color code. I was informed that the paint might differ slightly. New paint to old. I get that. I spent $49 almost $50. I received the wrong paint. The name was completely different then I privies. I went back to the store to ask if they could remix it and was told Im out of luck theres nothing they can do for me. I feel thats not very good business. They wouldnt even attempt to help resolve the issue or look into the right paint mixture, instead just simply your out of luck. Its like wasting throwing $50 in the garbage. I work very hard for my money just to waste it like that. There are companies online who can mix the right formula and I tried to explain that and asked that maybe they reach out to find out what mixture is needed but they dont care.

      Business Response

      Date: 12/30/2022

      Dear *****************, I am trying to discuss this complaint with your office by fax as well as phone
      with no response. I would like to address this issue with you personally. I am proud to service that I have given to  the Body Shop industry for 36 years all with our headquarters based in Wilkes-Barre, Pa. with 45 locations. This ****** **** has unrealistic expectations of a 15 year old vehicle color matching after it has weathered, my store was only supplied the paint code without the knowledge of what year this was going to be applied to; we expect that someone that comes into a COLOURS INC store has experience in painting automobiles. ** **** should have taken this work to a certified body shop to have the work completed. Ex: I can’t imagine that someone would install an electrical breaker box in their house by themselves even though it could be sold to them at **** *****. I have reviewed this with the manager of my store in Wilkes-Barre this is as close to the detail as he can recall after reviewing the sale’s invoice.
             I understand your policy if this proceeds further my company will have to file false claims against ** ****. This will in no way involve the
      BBB as you were only filing his complaint; I understand your position.
          I hope that this is as detailed explanation as you would need to dismiss this complaint. I would hope that you will send me a letter allowing me to know if this explanation is sufficient and to receive a notification to ************

      Customer Answer

      Date: 12/30/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejectingthis response because: I feel like the company's response shows the toxic nature of their business practice.   Anyone who knows auto body knows that NA for that year has different variations which I tried explaining and showing them online to the staff who are not knowledgeable with paint.  A good company would try to make things right but their negative reviews show what this company is about.  If you pull the video tapes of my encounter you will see my numerous attempts with the clerk who also complained about being short staff and not knowing how to use their computer system. .  I also came with the original window stick year make model.  A false claim against me is very childish and will be included in my testimonies and suit. 

      Regards,

      *********************

    Colours Inc is NOT a BBB Accredited Business.

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