Complaints

This profile includes complaints for Service Electric Cable TV Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Service Electric Cable TV Inc

  15 J Campbell Collins Dr Wilkes Barre, PA 18702-6636

• 

  Service Electric Cable TV Inc

  201 W Centre St Mahanoy City, PA 17948-2505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service elec charges extra money to *********** residents per month and ther is no reason for it . They charge $60 less per month to Wilkes barre residents and In *********** we only have one internet provider to chose from and that is that and ther ******** cheaper Charges $80 less . This needs to be investigated

  Business Response

  Date: 10/12/2023

  Our rates for our ***********  customers are the same as our Wilkes-Barre customers or any other municipality.  ********  has a different Internet provider so their rates would not match ours.   We have been in touch with the customer & have offered her a promotion which she is happy with.

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with this company for a very long time almost 10 years. I canceled my cable services about 5 or 6 years ago and I returned the boxes. Cable was too expensive and I switched to use streaming services instead. 5 or 6 years later I am now being told I did not return equipment and I owe over 1000. I was told I had to pay 75 bi weekly and pay my monthly. Last month I paid 585.00 total trying to pay this bill off. They told me I now have to pay 392 by Tuesday or I'm getting shut off. They shut me off yesterday and they told me no matter what I pay, I have to pay 75 bi weekly. Instead of being happy that I'm trying to pay the bill off, I'm getting treated horribly and I think I'm being overcharged. I understand if I didn't return equipment but these fees are ridiculous I am barely making it by and they waited for 6 years to tell me. I was told there would be dollar charges to my account if I did not return equipment and I returned everything that same day. They also put it as a temporary disconnect and never told me so I didn't even know. They never mentioned anything to me not even when I relocated that I would need to return the boxes. I believe I'm being taken advantage of. I'm a good customer and I made an amazing set of payments last month trying to get this resolved. I did not give them a hard time I'm just trying to do the right thing. I keep thinking that someone is doing this to me and just trying to overcharge me without anybody knowing. Everytime I turn around I'm being overcharged. I think if I paid 585.00 I should not have to pay another near 400 payment a month after. I'm struggling the way it is and I do not think it is right for me to pay over 900 within not even a month.

  Business Response

  Date: 09/07/2023

  Initially in November 2019, the customer requested that his cable be put on a seasonal hold & he was keeping his phone &internet.  He transferred his service to a new address in December of 2021, at that time he was only keeping internet.  We have no record of any of the converters being returned. The total charge for the 3 converters was $900.00 which was billed to his account.    As a courtesy, we removed $400.00 from his account for 2 of the converter boxes leaving a balance of $500.00 for one converter.
  

  The service was shut off on 8/23/23 by an automatic program for the balance, we reinstated it the same day without a payment & took payment arrangements for several weeks in September.  It was also suggested he decrease his internet speed from 1 gig to 400 meg which would decrease his price.
  

  The charge for the internet service is $189.56 & is billed monthly. Reviewing the payment history on the account, complete monthly payments are not being made, only partial payments so the bill continues to get higher every month.  This customer has spoken to our office regarding this.  We would gladly send him a written explanation if necessary. 
  

  In regards to the customer stating he was not told he had to return the equipment when he relocated, it does state specifically on our work orders that the equipment is the property of SECTV & if not returned the customer would be charged replacement costs.
  

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 07/28/2023

  Regarding the above referenced complaint, we contacted the customer & sent a technician out to check her service on July 12, 2023.  A new drop was run from the pole to the audit box, & a new house block was installed at the audit box.  Her modem was also replaced.  Her husband was there at the time of the call & our technician also informed him that their router is capable of 100 meg & their internet speed is 150 meg.  The customer called again on July 24th saying her internet service is still not working correctly.  Our technician that had been working on the issues called & left a message to let us know what was occurring.  Our IT department checked the modem & it was running without any problems.    We offered the customer a one month credit on her internet service & a promo that her internet would be half off for six months.