Reviews

Review Details

• Review fromDavid V

  Date: 09/12/2024

  1 star

  David V

  Date: 09/12/2024

  The ********************************* appears to be trying to cheat me out of my refund for poor coverage and services. I purchased a ************* were I was provided the company brochure. I agreed on a plain that cost over $2800 within a week my AC went out and it was like pulling teeth to get it fixed. I was told the work cost $1000. I had two additional major things go wrong with my vehicle and Penn would not cover anything leaving me to foot the bill. Due to **** not covering anything I decided to pay the vehicle off and sell the car. I Called **** to have this crappy warranty cancel and to provide me with a refund. **** advised no money was left to be refunded. They said the one job they did pay for plus a 10% cancellation fee warrants no refund to be paid. So, my question is how do you take $2800 minus $1000 minus 10% gets you to $2800 and no refund. I only had Penn Warranty for three months before I decided to cancel. This company is indeed scamming me for the remainder of my refund. Now theyre trying to put me off on the seller which is also shady. I want them to do right by me and refund the rest of my money. But reading the reviews it does not seem this company cares who they s**** over.

  The Penn Warranty Corporation

  Date: 09/13/2024

  Dear ***************,Thank you bringing this matter to our attention. I have reviewed your file. Your service contract is currently cancelled and there is an 80% refund due to you, less a 10% cancellation fee and less the claims paid. The refund would come from your selling dealer. We have contacted your dealer and they are expecting your call. Please contact **** at Brightway Auto Sales.Thank you,The Penn Warranty Corporation

• Review fromThomas P

  Date: 07/08/2024

  1 star

  Thomas P

  Date: 07/08/2024

  I would give zero stars if possible, I was sold this warranty by a dealership with a brochure that had all the components listed that were covered. I have a claim now that has several of those air conditioning components needed that are listed, the compressor went out and it sent shrapnel thru the entire system. They only cover the compressor because it is a factory defect. They only cover $85 labor and when asked who excepts that low labor rate they replied with maybe someone up north.They were presented to me as everything on this brochure is covered and when I spoke with the penn warranty agent he said they dont cover everything on the brochure. Just the contract that I wasnt given

  The Penn Warranty Corporation

  Date: 07/09/2024

  Dear ****************,Thank you for reaching out to us with your concerns. We understand your frustration and appreciate the opportunity to address your complaint.We authorized your A/C compressor claim on July 3rd for the amount of $253.99 on the same day it was called in. However, the evaporator and condenser were not covered because the failure was due to contamination. As per the terms of your contract, a breakdown is defined as the failure of any original or like replacement part covered by the service contract to perform its intended function(s) in normal service, provided it has received all scheduled maintenance as recommended by the manufacturer in the owner's manual. The contract specifically excludes coverage for any breakdown caused by contamination, as stated in section III.B.14.We would like to highlight that we have a history of paid claims on your vehicle for the differential, transmission, and radiator, with a total payout amounting to $4,137.92, including the recent A/C compressor authorization. This demonstrates our commitment to meeting the terms and conditions of the contract.We understand that you were sold the warranty with a brochure listing all the components covered. However, it's important to note that the coverage is based on the specific terms outlined in the contract you agreed to. We apologize for any confusion this may have caused.If you have any further questions or concerns, please feel free to reach out to us. We are here to help.

• Review fromShan M

  Date: 05/28/2024

  1 star

  Shan M

  Date: 05/28/2024

  The Penn warranty group are a scam. They charged me 3000 for a warranty, my engine started knocking. When I took it to the repair shop although we knew it was my engine Penn still charged me 1300 for an engine break down. Even though the company advised a new engine from their diagnostics, **** just wanted to replace a part that didnt guarantee full repair to my engine. Overall I still ended up spending 2000 beyond the 1700 Penn agreed to pay. This warranty is a complete rip off and the fine print needs to be reviewed more in depth when offering to a customer.

  The Penn Warranty Corporation

  Date: 05/30/2024

  Hello,We were unable to locate a service contract with the information provided. Please contact us direct at ************** with your VIN so we are able to provide you with an explanation regarding your claim.Thank you,Penn Warranty

• Review fromchristina b

  Date: 05/08/2023

  1 star
  Penn Warranty you are a horrible ripoff company. I've called numerous times and ask what's covered, I turn around and take my car to the shop now surprisingly nothing is covered. now I am not able to be reimbursed when canceling my contract which was for nothing. You not only didn't try to hear the mechanic about the repairs, you had the nerve to be rude when I called the next day to see what was going on!! you all truly suck and I want the world to know not to waste money with your company !!!

• Review fromMak L

  Date: 08/13/2022

  1 star

  Mak L

  Date: 08/13/2022

  Penn warranty gets paid monthly for coverage for my vehicle and refused my claim with regards to my vehicle. Unhappy with the business that’s being conducted, have file a dispute form and it’s been almost two weeks with no response.

  The Penn Warranty Corporation

  Date: 08/15/2022

  Mr. L****, we have received your complaint and after review of your file, the following is our findings: A claim was initiated by Roselle Exxon on August 2, 2022 for the Valve Cover and Water Pump for your vehicle. After diagnostics were completed, an inspection was ordered to verify the failures to your vehicle. Upon receipt of the inspection report, the inspector noted that the cause of failure was an "unknown failure of the plastic outlet from the auxiliary water pump." Further tear down would be needed to verify the exact cause. Additionally, there was an unknown cause of the oil leak at the right rear of the engine. After reviewing this information with the repair facility, they stated the primary water pump was leaking between the housing and the metal which indicated a gasket leak which is not listed for coverage. The oil leak was noted to be pre-existing prior to the sale of the contract and is also not covered. As of today's date, we have not received any dispute paperwork for your account. If you have not done so already, please contact Customer Service at ***** ******** to request the dispute paperwork. This paperwork needs to be completed and emailed/faxed back to our Dispute Department. Thank you.