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Business Profile

Gunsmiths

Weigand Machine and Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 4/05/23 Amount paid $76.90 I ordered a product from them and they sent me to wrong product. I called them to discuss the problem and I was called a liar and was told it was my fault for the wrong product as they said there computer system does not ever have problems with putting the wrong product in the order. I was hung up on and told to never call again and they would never do business with me and not exchange for the right product or return my money. Order # ******

    Business Response

    Date: 04/18/2023

    Good day,

    *********** placed an order using our shopping cart. We processed the order and shipped the product he ordered. He contacted us saying that was not the product he ordered and our shopping cart had made a mistake. This product has been selling on our cart for years with no issues. We took the time to check the cart link and assured him this was not the case and he had ordered the incorrect part. He became unreasonable and went as far as using profanity during the call. Once you do that with me or my staff you are done doing business with our company. He was told to return the products and he would be given a 100% refund but he said that was not good enough. He then went on to threaten me with filing a BBB claim, which obviously he did. He then called back twice also threatening me with legal action.

    We are completely willing to refund all of ************* money if he returns our product.

Weigand Machine and Design is NOT a BBB Accredited Business.

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