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Business Profile

Motels

Microtel Inn & Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was locked out of my room completely naked. When I called the front desk I was informed that there was nothing they could do. I was hiding behind an ice machine ( while naked) and informed to go to the front desk (from the third floor while naked ) for key card. When I asked for the attendants name she refused to give me her name. I also spoke to the manager or supervisor and they told me that they couldnt do anything about it due to some type of security issue. I was also charged for the one night out of two nights that I booked through ***********. They called me in my hotel room after speaking to *********** representative to inform me that I had to leave the property due to this incident. I demand a full refund and I would like to take this action to court if necessary. I feel violated and discriminated against in my own right.

    Business Response

    Date: 10/30/2024

    Here is the attached proof requested, Checkout receipt, Registration card and Incidentals Deposit $100 returned and signed by the customer.  

    Customer Answer

    Date: 10/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *******

Microtel Inn & Suites is NOT a BBB Accredited Business.

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