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Business Profile

Newspaper

Citizens' Voice

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A bill was sent to renew the subscription (6-day delivery) and I called to cancel. I was offered a different type of subscription delivery on Saturday and Sunday with e-editions for the other 5 days for $1.50 per week. I asked, multiple times, for a new bill with this information and was told one would be sent. Two weeks later, since I hadn't received a new bill I called again to cancel, but was told I was already signed up for the new service and it would start on March 8, 2025 when my old subscription expired. I asked again for a new bill to be sent with the correct amount and was told it would be sent. Another bill was sent and not only did it not contain the new subscription price (it still listed 6-day delivery only), the paid through date was now February 27, 2025 one week less than the previous renewal notice listed. How does the renewal date change? The previous subscription was paid for ******************************************************** the two bills. I cannot find the bill paid in 2024, but the check was written out on March 10, 2024 which would have been at least a week before the end of that subscription. So, that is another question - was a week (or more) taken off of that subscription also? I would like the correct bill to be sent - starting on March 8 as was listed in the first renewal invoice or to cancel the subscription as I asked for with no further billing.

  • Initial Complaint

    Date:02/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a 52 week subscription to the Citizens Voice newspaper the was to start on 6/23/2024 but I am now told that it will expire on 3/1/2025. I was told by an agent from the paper that there was a price increase after I subscribed and that they deducted it from my subscription and shortened my subscription length. I was not informed of the change and that they would deduct the increase from my current subscription. This means that I will only receive 37 weeks of my 52 weeks that I paid for. I am looking for the remaining weeks of my subscription. I understand that they may reduce my subscription by up to 4 special editions that cost an extra 2 dollars each but that would not cause the loss of so many weeks. Attached are a copy of both my bill from last year and this years bill.

Citizens' Voice is NOT a BBB Accredited Business.

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