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Business Profile

Newspaper

Times Leader

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Times Leader's headquarters and its corporate-owned locations. To view all corporate locations, see

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Times Leader has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered the E version of the paper back in 2020, after 2 or 3 months of not reading it, I called and cancelled the subscription, unbeknownst to me, the subscription was not cancelled and they continued to debit my bank account. I discovered this in the beginning of this year, so I immediately called up and cancelled again, and requested a refund for all the months they had been charging me, the woman I was talking with said she would cancel the subscription, but I needed to speak to her manager in order to get a refund, she transferred me and it went to voice mail. I tried for several days and never got a call back nor did he answer the phone. I ended up calling the Publisher and explained the situation to her, and she stated that I did call the right person and she would look into it and that I should expect a call from the director of operations, I never received a call, I tried calling back to multiple different people multiple times and none of the managing staff will answer nor return my calls, the only one that has answered me was the customer service girl that I spoke to initially, and she can not do anything other than transfer me to someone else which only yeids another voicemail.

    • Initial Complaint

      Date:10/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was getting the newspaper daily. I was paying $14.30 a month with auto pay from my checking account. My husband died on May 29,2022. I called the Times Leader on June 19,2022 and changed from daily delivery of the paper to a Sunday paper. I was advised that it would cost $21.00 for three month of Sunday paper delivery. So I was paid up until June 25th. Now on June 22,2022 they took out the first $21. from my checking account for the three month subscription. On the same day they took another $21. out of my checking account, My daughter called and spoke to Rachel in subscriptions to get clarification for both $21. payments. She informed my daughter that I have been consistently in arears with my payment. How can this be when it's on auto pay? There was other things that she said that didn't make sense. They refused to give a refund. On Sept. 7th. the took $21. out of my checking. I should be paid up to some time in Dec.. I called asked immediately called and ask them to stop payment. Also they changed the withdrawal date and withdraw the $21. three week sooner then they should have. But they did not did not cancel the withdrawal. I had my ******** stop any future withdrawals and disputed that last payment. My daughter and I have communicated with Rachel, Nicole, Valerie and Marc at the Times Leader with no resolve. Valerie did send the following responds: It looks like the payment on May 26 was from May 8th to June 8th....I do apologize for all the payments that have been taken since then. The first $21. takes you to 8-28-22. The second $21. takes you from 9-4-22 to 11-20-22. The 3Rd $21. that was taken automatically takes you from 11-27-22 to 2-12-23....I will check with Marc if anything has been done with your account as of right now. I had ******** that last payment. That leave me with having paid for Sunday paper deliveries until 9-4-22-11-20-22. I didn't get my Sun. paper for the last 4 weeks. They say my acct. is on hold and gave me no reason why.

    • Initial Complaint

      Date:07/27/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have been a paying subscriber to the times leader in wilkes barre pa. i have not received my paper at least twice a week -for the last year. i call and complain and they tell me they will take care of it and i will be given a refund.i never see a refund. and nothing is done. each week it is the same thing. i paid for the paper and i am not receiving it. they need to be stopped .

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