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Business Profile

Optical Equipment

Seek Optics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against Seek Optics concerning my recent order. I initially reached out to Seek Optics because the lenses I received did not match the mirrored finish I expected and were excessively clear, failing to block eye movement as anticipated. Furthermore, I noticed that the website only allowed me to process a return for one quantity, even though I had ordered three items.I have brought this issue to the attention of your staff multiple times, but over the past month, I have received no responses to my inquiries. Additionally, I opened a dispute regarding this matter, yet Seek Optics has still failed to affirm or respond in any way.I kindly request that the Better Business Bureau assist in resolving this issue and ensure that Seek Optics addresses their inadequate customer service by processing a full refund for all items. Thank you for your attention to this matter.

    Business Response

    Date: 09/19/2024

    Dear BBB,
    We are writing in response to the claim filed by ******* *********. As can be seen from the email communications attached to this claim, we have clearly explained on multiple occasionsacross two different email chainsthat in order to process a refund, the customer must return the three sets of lenses they purchased from our website.
    Despite our repeated and clear instructions, the customer has yet to return the items. We have a straightforward return policy, and weve made every effort to assist the customer in resolving this matter, but without the return of the products, we are unable to proceed with the refund request.
    We remain committed to providing excellent customer service and will be happy to issue the refund as soon as the products are returned to us, in accordance with our policy.
    Thank you for your attention to this matter.
    Sincerely,
    ***** ******
    Seek Optics, ***

    Business Response

    Date: 09/19/2024

    Dear BBB,
    To help expedite the resolution of this claim, we kindly request that all future communications regarding this matter be sent via email to **********************************************************.
    Thank you for your assistance.
    Sincerely,
    ***** ******
    Seek Optics, ***

    Customer Answer

    Date: 09/26/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22278621

    I am rejecting this response for several reasons. First and foremost, the company has consistently ignored my attempts to reach out for assistance. I have sent multiple emails and submitted several support tickets regarding my concerns, but I have yet to receive any meaningful reply. 

    Additionally, there is a significant issue with the companys website, which is malfunctioning and only shows that I purchased one pair of items, despite having made three separate purchases. This discrepancy is extremely frustrating, especially since I have taken the time to explain the situation clearly.

    Despite my repeated efforts to communicate, I feel completely unheard and disregarded. This lack of responsiveness is not only disappointing but also unacceptable for a customer service experience. I hope that my concerns will finally be acknowledged and addressed appropriately.

    Regards,

    **** Francesco








    Business Response

    Date: 10/09/2024

    I received a letter from the BBB yesterday requesting that I respond to a customer complaint. However, when I logged in today, the system states that no response is needed at this time. Im unsure how to proceed and would appreciate guidance on how to submit my response. I believe its important to address the claims made by the customer and defend my business's reputation.

    Additionally, I would like to inform you that the same customer also filed a dispute with their credit card company. We recently won the case by providing the necessary documentation to the credit card company, which Ive attached here for your reference.

Seek Optics is NOT a BBB Accredited Business.

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