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Business Profile

Pool Service

Zumba Pools & Home Renovations, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordering/getting pool installed was great (except not having the ladder we talked about & I ordered). ***** was phenomenal UNTIL I called up asking questions, explaining how my pump was acting up running loudly! He has been ignoring my calls for over a year! NOW, I KNOW WHY! The "generator adapter" that is "to be treated like gold" was NEVER intended to be put on the pump to begin with, so now bc of THAT- my Warranty is voided out. What the electrician told me was- it arched, if I hadn't kept my eye on it, it could have caused a MAJOR FIRE!!!!! I TRUSTED him, telling me he was a pool contractor AND General contractor. Well, I don't know WHY you would draw a 20 amp DOWN to 15 amp! It LITERALLY KILLED my motor, is what I have been told by EVERYONE I had spoke to, getting estimates. I DO BELIEVE since it was not by my doing or neglect, the pump SHOULD be replaced by you since that piece was NEVER intended to be on it, but that's just my two cents

    Business Response

    Date: 08/31/2023

    The pool contract was agreed upon by both parties and signed in July of 2019. As agreed upon by both parties, I was only responsible for pool installation and plumbing hookup. At no time was I responsible for any of the electrical work. The pool installment was started and completed on 7/10/2019. *************************** reached out to me approximately two years later stating there was an issue with the pump. Unfortunately, the warranty on the pump expires one year after installation. Since I was not contracted to do the electrical work, I can not give an opinion or take responsibility for the issues *************************** is speaking of, when it comes AMPs or the electrical work of the pump. 

    Customer Answer

    Date: 09/02/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    He added this piece to an extension cord & ran it to the garage - saying it was SAFE to do so.  I am not an electrician, I TRUSTED an established pool man telling me it was safe to do so, I TRUSTED the Code Enforcement Officers who checked it to also say whether or not it was safe!  He NEVER replied!  This is the plug, I'll get the picture of the extension cord with the next reply!

    Regards,

    ***********************************

Zumba Pools & Home Renovations, LLC is NOT a BBB Accredited Business.

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