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Business Profile

Printers

Corcoran Printing Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Corcoran Printing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Corcoran Printing to print some business cards for my business. We communicated over email. On 10/17/23 I received the following quote.Qty: 100 - $328 + Foil die $180 Qty: 250 - $360 + Foil die $180 Qty: 500 - $397 + Foil die $180 On 10/23 I was asked for my credit card information for a half down payment. On 10/25 I filled out my credit card information and sent it to them. On 10/26 I was charged $250.On 10/26 she added an additional $158 to the quote as she said she needed to switch presses.On 10/27 I asked them for a total quote for the 500 cards. They responded on 10/27 with a quote of $617. I agreed to this price and asked to see a sample of the card. They sent me a sample which I received on the evening of 11/2. On 11/3 I emailed them asking if I could make an edit to the color before we print all 500. They said they could not make the edit. I accepted they could not make the edit and agreed for them to go ahead and print them on 11/3. I received the business cards in the mail on 11/9, however I only received 120 cards. I emailed them the same day, 11/9, stating I received the cards and asking if the remaining cards were being sent separately. They responded apologizing that they made a mistake and the quote they gave me was for 100 cards. After they told me of their mistake I was flexible and tried to negotiate a fair compromise, even though it was not my mistake. They stated they would not send me the remaining cards and asked me to pay an additional $542 for the remaining cards in my order. I asked several times for a fair compromise as I had agreed to that price for 500 business cards, not 100 business cards. In addition to this I was charged $921.17 total for the transaction. This is well above the $617 quote they gave me for the 500 cards, which I had agreed to. They added a $138.77 shipping fee, and $165 design fee that was never discussed, I was never made aware of, or approved this charge.

      Customer Answer

      Date: 12/29/2023

      I have still not received the remainder of my order (400 business cards). I am still wanting this to be resolved. Corcoran Printing are refusing to give me the cards which I paid for, in addition to this, they added $305 in additional charges that they did not approve with me first. The charge was supposedly for a shipping and design fee that was never mentioned at any point in our communication, until I received an invoice for it, and my card was charged.

    Corcoran Printing Inc is NOT a BBB Accredited Business.

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