Complaints

This profile includes complaints for McKinney Properties Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

McKinney Properties Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  McKinney Properties Inc

  1717 Penn Ave Ste 5015 Wilkinsburg, PA 15221-2663

• 

  McKinney Properties Inc

  841 California Ave Avalon, PA 15202-2728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment for my Aunt in January 2024 at ********* Apartments. She passed away in August 2024. They rented out her apartment a month later and sent me a bill for almost $3000.00 that they are for damages that occurred. I told them that I dont have that kinda money. So they turned me into a credit agency. They didnt lose any money on the rent but they wanted to get more from after I suffered a loss of a loved one. I would never rent from the ********* or anything managed by McKinney. They dont care about the people they rent only their bottom line.

  Business Response

  Date: 06/09/2025

  Our residents are a top priority at McKinney Properties. A required 90 notice was provided on 8/12/2024. A new tenant move in September 17 and ************************* responsibility was terminated as of this date. Mr. ********* was charged rent from September 1, 2024- September 16, 2024.. The apartment was not returned in a condition conducive to a new resident moving in. There was cigarette smoke damage to the walls which was remedied by applying an additional coat of Kilz. The carpet for the apartment was replaced in 12/24, just before Mr. *********** aunt moved in. The carpet had multiple stains throughout and smelled of cigarettes and pet damage. The carpet was replaced at a prorated rate. Receipts and pictures are available upon request. 

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  

  My aunt died. I received no money! she had no life insurance! how could I have provided 90 days notice. She went into the hospital on Monday and died on Friday. I had to take out a lone just to bury her. I never live at the apartment all I did was co sign the application to help her move and now I am getting punished for her death. The owner and the management company make a lot of money. I was never resident I was just a loving nephew that tried to help his aunt. Now they are Destroying my credit because they really need more money. Its a shame that they are so greedy with no compassion. The ************************* the bucket for them, but for me its a lot and I dont have it. 
  
  Regards,
  
  ******* *********

  Business Response

  Date: 06/17/2025

  A guarantor on a lease is an individual who co-signs the lease agreement with the primary tenant and agrees to be financially responsible for the rent and other lease obligations if the tenant fails to pay. Essentially, they act as a backup payer for the landlord. This is often required when a tenant has a low credit score, limited rental history, or insufficient income. Becoming the guarantor on a legal document is not a decision to be taken lightly. 

  The charges for apartment damages became the responsibility of the guarantor when they signed the lease agreeing to accept financial responsibility. There is no intent to "punish" anyone. The apartment was returned with excessive damages and those damages were billed in accordance with our lease agreement. 

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Professional malpractice
  Negligence
  Discrimination
  Harassment
  Civil Suit Dispute - Material breaches of contract

  Business Response

  Date: 07/03/2023

  Dear Better Business Bureau,
  I am writing in response to the complaint filed with your
  organization regarding the alleged issues by the consumer. We take customer
  concerns very seriously and are committed to addressing and resolving any
  issues that arise. We appreciate the opportunity to respond and provide our
  perspective on the matter.
  

  First and foremost, we would like to assure the public that our
  goal is always to provide exceptional service and while we do sometimes fall
  short of our residents’ expectations, this was not the case in the complaint
  posted here. We encourage prospective residents to do thorough research when
  searching for a new home and consider McKinney Properties in their search.  
  

  Upon receiving the complaint, we thoroughly investigated the
  matter to understand the details and circumstances surrounding the customer's
  experience. Our findings indicate that this lease ended in a legal eviction due
  to nonpayment of seven months’ rent and documented harassment charges of
  another resident by the alleged complainant. Additionally, there were multiple police
  reports and charges were filed. This resident also harassed and threatened our
  staff on multiple occasions. We will not under any circumstances be refunding
  any rent and intend to fully collect all rent owed.
  

  Furthermore, we kindly request that the resident contact our
  office at ************, so that we can discuss the matter further and work
  towards setting up a payment plan.
  

  Our commitment to providing excellent service remains
  unwavering, and we will continue to make every effort to ensure resident satisfaction.
  Thank you for bringing this matter to our attention and for
  allowing us the opportunity to respond. We appreciate the BBB’s dedication to
  consumer advocacy, and we look forward to resolving this issue in a fair and
  satisfactory manner.
  

  Sincerely,
  Mike K******
  Executive Vice President
  McKinney Properties