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Business Profile

Wheelchairs

Liberty Wheels LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late August, we contacted Liberty Wheels and asked them if they could install two chairlifts that belonged to my mother. We explained that she would be moving up to Philadelphia from Washington, DC and she's unable to walk at all. They said they could and sent a representative to take measurements. On 9/7/23, they gave us a quote of $1,665 that included $665 for an electrician they would send to install a new outlet for the chairs. We agreed to the price quote and locked in the installation date of 9/28/23. Its very important for us to stay on schedule because my mothers health insurance terminates in Washington on September 30th.Everything was on track with Liberty Wheels until we asked if the electrician was licensed. The answer was no. We told their director, ************************, that we preferred to find our own licensed electrician. He then told us that he no longer wanted to do the job and was really nasty about it. We had spent more than two weeks setting things up with this company - scheduling a guy to come out, waiting a week for his price quote, and a couple more days to hear from their unlicensed electrician. We then had to scramble to start over with another company and try to meet our deadline, costing us more money.I have very rarely in my life dealt with such unprofessional behavior. I want people to know not to trust this company.

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/11/22 Liberal Wheels construction LLC was contacted to install a concrete walkway, reinstall walkway lighting and cut a hanging tree branch. The concrete walkway was completed excellent.The walkway lights were ripped out, wires cut and shorted . Lights were left in a pile inoperable. I contacted Liberty Wheels several times to repair and install my walkway lights. My calls fell on def ears leaving a hazzard of cut and burned wires. I was forced to hire a licensed electrician to install and complete the lighting installation. The cost was a reasonable $260. I am asking for reinforcement of damaged lighting fixtures.Liberty wheels refuses to return my calls to reimburse me for the hazzard and damages they caused.

Liberty Wheels LLC is NOT a BBB Accredited Business.

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