Complaints

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• Initial Complaint

  Date:10/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property at ******************** montoursville PA. There was $750.00 paid for the security deposit and none returned to me. We had to clean the apartment before we moved in. There was dried dog poop under the baseboard heaters along with pet hair. Several issues with mold in the apartment was never fixed. There is Is asbestos exposed on the back porch and in the basement. There was never an lead Literature "Protect your family from lead in your home" to me that is required by EPA.

  Business Response

  Date: 10/26/2022

  We have received the complaint information today Tuesday October 25, 2022

  We left a voice message with our contact number.

  
  

  In response to complaint ID ********

  
  

  ********************* has been a tenant for several years, we have always responded promptly to tenant concerns. Our management team was unaware of cleaning at the time of move in, several years ago. There is no evidence of mold in the apartment, we provide the protect your family from lead in your home pamphlets at lease signing with all tenants.

  ****** was notified that security deposit would not be returned for the following reasons

  mandatory re key fee $150 

  replacement charge of four damaged blinds $51.80 ( no charge for labor $90 )

  living room wall Damage  ( no charge for material or labor $72 )

  eleven late fee assessments $45 per late event = $495 ( no charge )

  tenants must give written notice of intent to move to landlord at least 60 days in advance before expiration of the lease, as indicated in lease agreement.

  We received no 60 written notice.

  carpet cleaning $212 

  general cleaning $95 ( no charge ) 

  Vinyl plank flooring removed in kitchen installed new vinyl plank flooring $1440

  Cat or dog urine odor, unable to be eliminated through cleaning methods, floor needed to be replaced, flooring installer stated the urine gets trapped between vinyl plank and is difficult to clean, once the pet urinates on flooring or subfloor. We realize this was not intentional, as accidents do happen, however some of the responsibility of expense needs to be placed on the tenant. 

  Please see enclosed invoices and pamphlet

  The total damage expense is $2605.80

  - $750 security deposit 

  = $1855.80 which we have absorbed as a loss. 

  
  

  Respectfully, we would hope that ****** will consider paying something more towards damages besides the $750 that has been applied. 

  Customer Answer

  Date: 10/26/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  living room wall Damage  ( no charge for material or labor $72 ) the damage was there before I moved in I have pictures 

  eleven late fee assessments $45 per late event = $495 ( no charge ) 

  tenants must give written notice of intent to move to landlord at least 60 days in advance before expiration of the lease, as indicated in lease agreement.

  We received no 60 written notice. A text was sent over a year primer to me moving out to the property manager asking if there was a three bedroom unit available and if there was no I would be looking for a another apartment 

  carpet cleaning $212 The carpet was vacuumed regularly through my time at the property 

  general cleaning $95 ( no charge ) Before moving in me and my daughters spend several hours cleaning dog p*** and animal hair 

  Vinyl plank flooring removed in kitchen installed new vinyl plank flooring $1440

  Cat or dog urine odor, unable to be eliminated through cleaning methods, floor needed to be replaced, flooring installer stated the urine gets trapped between vinyl plank and is difficult to clean, once the pet urinates on flooring or subfloor. We realize this was not intentional, as accidents do happen, however some of the responsibility of expense needs to be placed on the tenant. The flooring in the kitchen was in poor condition upon me renting the apartment.  The pieces of flooring were separated and had gaps in it. I also have pictures of the flooring before moving in and after moving out

  Please see enclosed invoices and pamphlet

  The total damage expense is $2605.80

  - $750 security deposit 

  = $1855.80 which we have absorbed as a loss.