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Business Profile

Heating Contractors

Lycoming Heating Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lycoming Heating Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lycoming Heating Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a 10 year service labor warranty. The company is no longer in business. There is no way to contact them for needed service.

    • Initial Complaint

      Date:08/15/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details:Furnace warrenty.Yearly Service agreement--always!No Notigication not in business until the recent ********************* in our area.Had another attend to the recent flood to check out furnace, here to be told it needs replaced.

    • Initial Complaint

      Date:01/15/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/27/23 we wrote a check for $158 for our winter/spring maintenance. Apparently the company is now out of business and no maintenance has been performed on our heat pump.

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 26, 2023 I put down a deposit of $9,750.00 for a geothermal heat pump from Lycoming Heating, a division of ****** **** Services. No work was ever done and when called there is a message that the company is no longer in business. How can I get my deposit back?Thank you

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 19 Lycoming heating arrived to do yearly maintenance on furnace. Just 10 minutes into the service the technician said that the pressure switch was broken. And it needed replaced. He said he would order the part and replace it. We asked him how much it would cost and he proceeded to get on his phone and told us it would be $505 for the service call today and to replace the part. he wanted to know if we wanted to pay today for the service we told him that we would give him a check for the whole amount instead of writing two separate checks. He said that would be OK and that he would return to put the part on. I did not receive a bill at this time assuming he would bring it back with him. Did not hear from Lycoming heating so called back September 21 and 22nd no one was in office left a message. No one called back. called back on the 25th got a new company called ****** home service out of Lebanon PA. They said they were affiliated with Lycoming heating and that they were sorry that the secretary was out of the office on the 21st and 22nd. we told them about our situation, and we were told that the technician that serviced our furnace no longer work for them. So we asked them if the part was ordered and paid for. They said yes it was and they were waiting for it to be delivered. we called almost daily to see where the part was they kept saying its coming or were going to get it, but nothing ever happened. when we called on Monday, October 6, 2023 we got a recording that the business was closed due to Unforeseen circumstances till further notice and to leave a message and they would get back. We have left several messages and no one ever gets back. We had to contract another heating service to get the work done because its getting cold. we now realize we shouldve not paid for the service before we got it. That is something we usually dont do but we have dealt with this company for over 40 years.

    • Initial Complaint

      Date:10/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We built our home in 2017/2018 and the contractor hired Lycoming Heating Company to install our HVAC system. We moved in the beginning of March 2018. Within two weeks we had to call Lycoming Heating Company because our AC wasn't working. They came out and said it needed recharged. They have been out at least 5 times per year since then due to this same issue with our unit. We have spent thousands of dollars for them to come out, look at the unit, repair the unit, or undiagnosed the unit. Finally, approximately September 21, 2023 Lycoming Heating Company decided it was time to replace the furnace and outdoor unit. They believed that when they did the installation it was done incorrectly and small particles got into the lines and the units and this was unable to be fixed and full replacement was needed. We have tried calling the last two weeks to get an update on when we would be getting our new furnace and outdoor unit without an answer. We were told the manager would call us back and let us know. We never got that phone call. When we called October 20, 2023 the business's phone message says they are closed due to unforeseen circumstances. Luckily I had ******** personal number when he called in September. We called him and he let us know that all employees got fired Monday 10/16/2023 and the business was shut down. Now we are left with an outdoor unit and furnace that does not work. We are left with no heat besides the fireplace in our house. Thousands of dollars down the drain for this company to not right their wrong!

    • Initial Complaint

      Date:10/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 15th I paid half down on a new furnace system for my home. Installation is not complete. They started the installation on Wednesday September 20th, I was told that it was a one to two day project. On day three which was Friday September 22nd I was told that they needed an additional part and they would call me on Monday or Tuesday. Two weeks had elapsed when I called them on October 4th, I was told someone would call me back. Another week had gone by and I called again on October 10th. Again no one called me back, my wife then called and spoke with someone and a service technician was sent out. He was at my home for a few hours and stated this is not the boiler you should have gotten. And after hours of him trying to make it work he finally gave up. He said he was going to talk to his boss, and come up with a solution (correct boiler). I asked that I would be contacted by EOB Friday, with any info on a solution. I was not contacted on Friday, I then called twice on Monday, and my wife did as well. We were not given any information on the status of what will be done to correct our issue. I have domestic hot water and but no baseboard heat. The job has taken approximately a month now and we are now trying to heat our house with space heaters. I receive no contact from the company and my wife has asked for the owners information, and was refused. I need some sort of resolution.

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Description of my problem is explained in the attached documentation. I want to talk with someone to get the problem resolved but no one of authority (Manager, Regional Manager, Owner) will contact me. I presented the attached documention to their secretary on 29-Aug-2023, which she signed, and she told me she would forward it to the owner.

    • Initial Complaint

      Date:08/27/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 08/23/22. Received a flyer for a $39 furnace inspection. Was told I need a capacitor and that I was lucky since there would be no service charge since he was already here. They Charged $290 for a $20. Capacitor. I notified them 3 times and asked for a refund. they refused. Senior Citizen Scam Artists. I'm 81 Years old

      Customer Answer

      Date: 09/14/2022

      To whom it may concern,

      Regarding complaint #******** 

      It has been resolved.  They  have refunded the full amount.

      Thank you for your help.  I would warn consumers about this outfit.

    Lycoming Heating Company is NOT a BBB Accredited Business.

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