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Business Profile

Machine Tools

SK Tools USA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Tools.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I send us a warranty request and told me to file a warranty and It wont let do a warranty for 62 Piece 3/8" and 1/4" Drive Std and Deep Metric Socket Set Item #***** seeing its not under my email and idk y seeing it was a gift and dont got the receipt or the persons email and cant get seeing they have seens died and now is wont answer me back so a I want is us to replace it and stop playing games with me please Hi You do not need a receipt to file a warranty claim.you with the next steps.Warranty and Exchanges SK Tools USA, LLc Please click the link, click file a warranty claim and then select the older products tab.Thank ******************* SK Tools USA, LLC ************************************************************************************, Aug 31, 2024, at 04:37 PM, ************************* ************************ wrote:A customer has submitted the form "Contact Form".Details:First Name: ****** Last Name: ****** Email: ********************** Message: I am looking to warranty my 62 Piece 3/8" and 1/4" Drive Std and Deep Metric Socket Set Item #***** see the ratchet not working right and cracked some of the socket but most of the sockets r stripped and worn out and worn down and it was given to me by some that means the world to me but is not here no more see they have died and cant get the receipt for it I am hoping u will replace it for me seeing it the last thing this person will have ever gave me and means the world to me to have it Subscribe to SK Tools USA, LLC email distribution list: false Hello,Thank you for contacting SK Tools USA, LLC.We received the following:I Would like to: Exchange for comparable item Product Name: 62 Piece 3/8" and 1/4" Drive Std and Deep Metric Socket Set Part Number: ***** Purchase Date: 2023-09-15 Claim Description: I am looking to warranty my 62 Piece 3/8" and 1/4" Drive Std and Deep Metric Socket Set Item #***** see the ratchet not working right and cracked some of the socket but most of the sockets r

    Business Response

    Date: 09/13/2024

    After re-viewing this claim I feel it is an invalid claim because the customers ********************** claim came into us over a weekend (Saturday 8/31/2024). We are closed on the weekends (Saturdays and Sundays) plus this was a Holiday weekend (Labor Day) which we were also closed for that day. When we returned to work on Tuesday September 9/03/2024 this customer's ********************** claim was taken care of in a timely manner. I have attached the whole warranty claim that the customer submitted and our responses back along with the order that was placed for the customer and then also another email correspondence related to this issue. Thank you.

    Customer Answer

    Date: 09/18/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22231647

    I am rejecting this response because:


    Regards,

    ************************* if u warranty it all ready then great and thank u but if u have not sent me a replacement then please do thank u for urstanding








  • Initial Complaint

    Date:04/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a firm believer in the tools. But I purchased one and it broke and they wouldn't honor the warranty

    Business Response

    Date: 04/18/2023

    The item the customer requested warranty on, our part number *****, only has a one year warranty per our warranty policy.  The item in question has been discontinued for over 20 years.

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a 47 piece ratchet set from SK Tools USA, LLC. I do not know the original purchase date, but it has been quite a few years. SK Tools USA, LLC has a lifetime warranty on their products including the ratchet set I purchased. I was told at the time of the sale that if any piece of that set were to break, they would replace it immediately. I had contacted SK Tools USA, LLC back on August 16th of 2022 SK Tools USA, LLC a broken ratchet from that set. They said they would send me out a rebuild kit for the ratchet. Although, not what I was told at the time of purchase, I accepted the offer. The kit never came and several emails sent regarding this went back and forth over the next couple months. They were claiming the kit was on back order. On October 11th, I finally requested just a new ratchet, as I need this tool frequently. After 3 weeks without a reply, I sent another email and finally on November 1st got a reply saying that would send the new ratchet for my troubles. 2 days later received another email that those too were on back order and would be in by November 30th. That day came and I emailed for an update. Then 2 more emails for the next 2 days and received a reply after the third day that they never came in. So, yet another back order and more waiting

    Business Response

    Date: 12/07/2022

    Our company is currently experiencing unusual supply chain issues and we currently do not have inventory on the item the customer has on order for his warranty replacement.  Attached is a copy of the customer's order showing that it is an active order in our system waiting to be fulfilled.

SK Tools USA, LLC is NOT a BBB Accredited Business.

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