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Business Profile

General Contractor

PNJA Home Improvement and General Contractors, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for PNJA Home Improvement and General Contractors, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PNJA Home Improvement and General Contractors, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired contractor to repair kitchen wall behind cabinet. On 1/26/2024, following agreed provided estimate, Contractor removed kitchen cabinet, removed previous damaged wall area and said he would come back after airing. Sent multiple emails, texts or calls to get contractor to return finish job by adding insulation and dry wall and return the cabinet, the company has been Non-responsive. On 1/26/2025, it will be a year waiting. Because stones were exposed with cold air coming in I had to have a ***** apply new mortar since I had not heard from this contractor. I sent a picture to contractor saying this was completed and insulation and dry wall was needed. The cabinet remains in our dining room and cannot use the counter area for 1 year.

      Business Response

      Date: 01/16/2025

      ***** email and bank account were hacked. In the process of clearing out the breach of our email and bank we lost our email contacts and pending work orders . There is no excuse that could validate. We will step up and cover the panel that is missing at Ms. ****** kitchen cabinet immediately.
      Our sincere apologies 
      PNJA

      Hello ******* 
      Happy  New Year ?? 
      We thank you for your patience and truly apologize for the delay. There is no excuse . Your project fell between the cracks and this is not acceptable or common to PNJA. 
      Please give us dates and times when we can stop by ? 
      Pedro 
      ************ office 
      ************. *****
      ***************************

      Customer Answer

      Date: 01/21/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The business came and completed the work and even did some small touches as extra without charge. I am very pleased

      Regards,

      ******* *****

    PNJA Home Improvement and General Contractors, LLC is BBB Accredited.

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