We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

KerfCase

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a phone case in September for $130. I havent received my order Ive attempted to reach out to the company twice to get an update on the status of the order but they do not respond to emails or inquiries submitted in their online form. This company appears to be a scam and does not actually provide goods for the purchases placed in their store.

  • Initial Complaint

    Date:10/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and was charged for a cell phone case by the KerfCase company on October 3, 2023. I received a confirmation email with an order number which said that I would receive another email when the case shipped and that I should reach out if I did not receive said email within a week. I did not receive an email so messaged the company using their AI instant messenger. The AI said there was no record of an order and that someone would reach out to me. I then sent a message using their website contact form. No response to either message by the next day, so I sent an email and called their phone number and left a voice message. No response to either by the next day so I commented on their reddit page. No response to that by the next day. I called their number two more times - each time on a weekday afternoon, between the hours of 9-5 which the answering machine claims to be their office hours. It is now October 13th and I have not been able to make contact with a single human who works at this company after trying for four days. I am starting to worry they are not a real company.

    Business Response

    Date: 12/05/2023

    "We are a one person company (just me) who makes everything to order by hand, and I have been out of the shop on paternity leave for a few weeks.  We did leave an away email message and banner on our website detailing the delay.  I have since spoken with ********* about the delay and now that I'm back, their product is in production and on its way."



    Customer Answer

    Date: 01/24/2024


    I was not sure how to communicate that my case has been resolved but I do not want it recorded on the BBB site that the customer remains dissatisfied. KERFcase has resolved the complaint with me and I am satisfied.

KerfCase is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.