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Business Profile

Water Services

Cooper Township Water Authority

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cooper Township Municipal Authority is charging us fees that they cannot provide evidence of as to why we are receiving these charges. They have no stated they are getting their attorney's involved. We moved into ******************, on May 31st. The tap on for sewer was still at the location. The previous owners surrender the water and sewer when they left 2 years ago. Per CTMA, at that time they should have come to the location and removed the tap in pipe. Which they did not. They are now refusing us service because we need to pay the $1,800 tap on fee. The tap has not been removed and is still here. We simply need an account. We have tried to pay numerous times to which they have declined. We asked to see their meeting minutes and/or bylaws indicating how they can conduct business this way. That was one week ago. As of today, *** from CTMA states they cannot find the information. *** stated they have lost $680 from the service being turned off at this location. We have offered to pay the $680 to which they have declined. We aren't the only ones in the township that has endured numerous billing errors and service errors with CTMA. There is currently an investigation being conducted for approximately $40K missing from their funds. We don't want lawyers involved, we simply what to stand up for what's right. We told them if they could show us the procedure of why we need to pay the tap on fee again, we would pay. They have not been able to produce the documentation. We have tried contacting our local township supervisors for assistance to no avail; we have reached out to our state representative with no resolution. We have tried to work directly with CTMA with no resolution.

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