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Business Profile

Paving Contractors

Laurel Asphalt, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/21/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My driveway is an older driveway.I had tampered in patch work and wanted to seal my driveway to hide the drastic difference.On 8/21 a crew of 3 men arrived at my home.I could hear them, I opened my front door and was greeted by laughing. All 3 men were by the main street. They parked their truck taking up one side of the main road. "It broke down" When they saw me, one guy approached with an envelope, still laughing. No-one addressed me. Between laughs, one man managed to get out verbally, "Your bill" the 3 guy crew rejoined and it took a moment, before one guy got out a weed edger to cut along the edge of my driveway. He was looking over at the other two and they were still laughing. He made one swipe down my driveway and put the weedwacker away. I wanted to ask them to leave. They were completely unprofessional. The only reason I didn't, I had signed a contract. I was the only one home. I ran back in my backyard, locked up my garages. Locked the back doors of my house. Grabbed my shovel and broom. I heard the fans turn on, they had blown debris from my driveway into the two garage doors of my attached garage. I later removed an entire shovel full of debris. My neighbors had their two cars parked in their driveway. The operator of the fan started blowing towards their cars. My neighbor came running out of the house, asked to give him 5 mins and he would move the cars out of their way. They stopped the fan. This is where the laughing resumed and comments like- "I guess he doesn't like using a car wash" "OH, better turn the fan down" "Don't blow it over THAT way" started. Mocking my neighbor.The fan work did start back up- but the entire driveway was not being properly prepared. The sealant started being dumped onto the driveway.I went out/started frantically brooming off the driveway.I asked for them to broom off the ****."I did"was the answer. Reluctantly, they startedwire brushing the ****/covered the rest with sealant.Started peeling within 2 hours the same day.

Laurel Asphalt, LLC is NOT a BBB Accredited Business.

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