We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Inspections

ValueGuard USA, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in April we had one of ValueGuard team members to do our home inspection at **********************. We were initially happy with his professionalism. He spent several hours at the home so we assumed the inspection was thorough. Unfortunately, since we entered to live in the house in September we had nothing but problems. The most concerning: our heat system does not work properly. We've had several HVAC professional technicians to look and repair the heat and with no exception they have repeatedly said: "This house is poorly constructed", "The materials used are bad". "The design is really bad". We're very frustrated that ValueGuard home inspector failed to tell us this. If the home inspector said "this is poorly constructed, bad materials and the design is bad" we would have had second thoughts about buying this house. Instead, the home inspector made some recommendations in the report (such as inspecting the cracks on the roof, which we did). The inspector completely missed to report any issues with the heating system, and the design of this system is very bad and inefficient according to HVAC professionals who visited the house. The problem with the heat is yet to be resolved and it's cost us over $1000 by now. The inspector told us that the house was in perfect condition and he only had to write those things in the report to satisfy his bosses. He said we could be sure that we were buying a house in great condition. We trusted the inspector's words. We saw there is another review in ****** explaining a similar situation where the inspector wrote in the report several things but told the prospective buyers not to worry, and later they dealt with many issues that cost them a good amount of money. Just like us. We feel like we wasted our money on ValueGuard as we feel like the poor and bad design and materials used in the house should have been obvious to an experienced home inspector and communicated to us in the written report and in person.

    Business Response

    Date: 04/06/2023

    This client has been refunded the inspection fee per their request. 

    Please close this complaint.

     

    Customer Answer

    Date: 04/07/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

ValueGuard USA, Incorporated is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.